What are the responsibilities and job description for the Principal Product Manager position at Zendesk?
Job Description
Principal Product Manager Approvals, Triggers & Automations
Zendesk builds AI powered, customizable and simple to use service software crafted to improve customer relationships. Many of the world's favorite brands leverage our products to engage you as a customer. We lead the industry with beautifully simple software, and you've almost certainly interacted with it without knowing it!
We're looking for a Principal Product Manager to lead two product areas,
An approvals workflow engine that can enable mult-step approval processes, improve productivity for our customers and can fast track our investments in Employee Services.
An action based business rules engine powering Zendesk Triggers and Automations products. These core services are critical for our customers in automating processes and simplifying their business workflows.
In this role you will collaborate closely with cross-functional teams, including engineering, design, marketing, and sales, to deliver a robust and user-friendly workflow solution that meets the needs of our customers. Your expertise in product management and deep understanding of workflow processes will be essential in driving the success of this initiative.
As a Principal Product Manager for Triggers and Approvals you'll...
- Be a subject matter expert in this product area, and work with customers both internal and external to understand their needs
- Be a strategic leader for this area, setting and articulating a vision and roadmap
- Drive the execution of new capabilities and enhancements with your own engineering teams as well as work cross-functionally with other product areas including, Integration partners and Go-To-Market teams (i.e. sales & customer success) to support their initiatives.
- Advocate for a user-centric approach in product development. Collaborate with UX / UI designers to create intuitive and engaging user interfaces that enhance the overall user experience.
- Define OKRs, success metrics and review performance against those.
- Be responsible for scaling these services to manage thousands of rule executions with minimum impact on the Zendesk infrastructure.
Basic Qualifications
Preferred Qualifications :
The US annualized base salary range for this position is $166,000.00-$248,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
Hybrid : In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA / EEO / Veterans / Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
Salary : $166,000 - $248,000
