What are the responsibilities and job description for the Staff Software Engineer position at Zendesk?
Job Description
Staff Software Engineer (Backend or Fullstack) - Custom Data
Location : San Francisco, CA - Hybrid | Full-Time
Location : Madison, WI - Hybrid | Full-Time
Join Zendesk and Shape the Future of Customer Experience
Zendesk's flagship product, Zendesk Support, is built to help businesses create seamless customer experiences with powerful, yet intuitive, customization capabilities. Our team owns the data customization platform, enabling large enterprise customers to bring critical business data into Zendesk and model their unique workflows and processes. By providing the foundation for custom data modeling, we empower businesses to extend Zendesk's capabilities to meet their exact operational needs.
We are looking for a Staff Software Engineer (backend or fullstack) to be a technical leader within this team. This role is perfect for engineers who are passionate about scalable architectures, modern web technologies, and data-driven customization, and who want to work on high-impact engineering initiatives at an enterprise scale.
As a Staff Engineer, you will set the technical direction, work across teams to solve complex challenges, mentor engineers, and lead the design and development of solutions that enhance Zendesk's data customization capabilities. If you thrive on solving highly technical, customer-facing problems and driving innovation, we'd love to hear from you.
What You'll Do
Lead Engineering Excellence & Innovation
- Independently lead the system design, development, testing, and deployment of high-quality, efficient software solutions.
- Work across multiple teams and disciplines to architect reliable, secure, performant, extensible, and scalable solutions for enterprise customers.
- Make high-impact technical decisions and effectively communicate rationale to engineering teams and stakeholders.
- Ensure code quality, maintainability, and scalability, adhering to best practices and industry standards.
- Contribute to the evolution of Zendesk's architecture, helping to modernize our custom data platform while improving extensibility and performance.
Collaborate & Deliver High-Impact Solutions
Mentor, Guide, and Strengthen the Team
What We're Looking For
Required Qualifications
Preferred Qualifications
Tech Stack You'll Work With
Why You Should Apply
Ready to Lead and Innovate?
We'd love to hear from you. Apply now and help us shape the future of customer experience.
Hybrid : In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The US annualized base salary range for this position is $164,000.00-$246,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
Hybrid : In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA / EEO / Veterans / Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
Salary : $164,000 - $246,000
