What are the responsibilities and job description for the Area Visual Manager position at ZenGenius, Inc.?
Area Visual Manager| JOB SUMMARY :
The Area Visual Manager (AVM) will collaborate with agency owners to enhance the in-store customer experience through strategic visual operations and merchandising. Responsible for overseeing a group of agencies within a defined geographical area, the AVM will ensure operational excellence by addressing merchandising challenges, analyzing performance metrics, and ensuring product presentation meets established brand standards. This hands-on role requires proactive problem-solving, clear documentation, and consistent execution to optimize both customer satisfaction and business performance.
RESPONSIBILITIES :
Operational Excellence :
Oversee agency operations to ensure adherence to brand standards in merchandising and store layouts.
Monitor, analyze, and act on sales and inventory reports to optimize product placement and improve sell-through.
Establish and maintain operational consistency by addressing and resolving inefficiencies, including backroom organization and merchandise flow.
Ensure that all newness is displayed on the sales floor promptly and as directed.
Relationship Building :
Build trust and develop strong working relationships with agency owners and associates through regular, hands-on visits.
Partner with agency owners to identify and resolve pain points, aligning strategies with individual store needs.
Represent the agency with professionalism and integrity, fostering a collaborative and results-oriented culture.
Communication and Education :
Serve as the primary point of contact for agencies, documenting interactions and cascading actionable insights to relevant teams.
Translate data and reports into clear, actionable strategies for store associates and agency owners.
Clarify communication on product and processes to ensure alignment and understanding.
Conduct training sessions to enhance associate confidence in product knowledge and hand-selling techniques.
Merchandising and Display :
Document and analyze full store layouts, including backroom spaces and floor plans.
Oversee and execute merchandising floorsets, product adjustments, and storytelling displays in line with the seasonal calendar.
Ensure product flow aligns with customer demand and merchandising goals, tracking progress through regular reporting.
Support store openings, remodels, and area-wide visual projects, ensuring execution aligns with strategy.
Marketing and Branding :
Implement in-store marketing programs, ensuring correct signage and adherence to branding standards.
Assess and recommend branding elements to strengthen in-store customer engagement.
Fundamental Requirements :
Travel within the assigned area with reliable access to a vehicle.
Availability for an average of 30–35 hours / week, with flexibility based on business needs.
KEY SKILLS :
Strong understanding of operational processes and proficiency in using reports to inform decisions.
Experience in merchandising within a retail setting, with a high level of attention to detail.
Proficiency in Microsoft Office and the ability to adapt to new systems or software.
Strong problem-solving, documentation, and communication skills.
Familiarity with trends in Food / Beverage, Home, and Fashion is a plus.
Self-motivated, reliable, and capable of thriving in a fast-paced environment.
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