What are the responsibilities and job description for the Retail Garden center merchandiser customer service position at Zenith Holland Nursery?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. You will handle inquiries, resolve issues, and ensure a positive customer experience through effective communication and problem-solving skills. The ideal candidate will have extensive garden knowledge and ability to assist customers with soil and plant recommendations possess strong understanding of outdoor Northwest garden plants, and have experience in merchandising plants and pottery.
Responsibilities
- Provide outstanding customer support through various channels including phone, email, and chat.
- Conduct outbound calling to follow up on customer inquiries or issues.
- Accurately enter and manage customer data in our systems.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Communicate effectively with customers to understand their concerns and provide timely resolutions.
- Maintain a professional demeanor while interacting with customers in a fast-paced environment.
- Collaborate with team members to improve processes and enhance the overall customer experience.
- Stay updated on product knowledge and company policies to assist customers effectively.
- Able to stand, walk and lift several hours.
Experience
- Previous experience in a Retail Garden Center Minimum 4 seasons or 2 Springs
- Familiar with work in all weather conditions.
- Strong verbal and written communication skills are required.
- Ability to analyze situations quickly and make sound decisions based on customer needs.
- Plant, pest and disease id. watering knowledge with emphasis on plant stress and disease prevention.
- A positive attitude with a willingness to learn and adapt in a dynamic environment.
Join our team as a Customer Service Representative where you can make a difference by providing exceptional service to our valued customers!
Job Types: Full-time, Part-time
Pay: $21.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
Schedule:
- Day shift
- Every weekend
Ability to Commute:
- Des Moines, WA 98198 (Preferred)
Ability to Relocate:
- Des Moines, WA 98198: Relocate before starting work (Preferred)
Work Location: In person
Salary : $21 - $24