Assistant Manager - Workers' Compensation Underwriting

This role is eligible to participate in Zenith’s hybrid work schedule which provides the flexibility to work from home on select days of the week according to the in-office schedule established by regional executive leadership. Selected candidate must be able to report into the East Norriton, PA office on a weekly basis.

Oversees the operations, processes and workflow of an underwriting team.  Team may include professional employees and/or support staff.

The essential functions of this position include, but are not limited to, the following:  

• Conducts annual performance reviews on staff. 
• Participates in hiring decisions, coaching, and disciplinary actions as necessary.
• Provides on-going performance feedback to direct reports. 
• In consultation with the underwriting manager addresses performance management issues timely and appropriately.
• Uses file reviews to ensure underwriting guidelines and authorities are followed and quality standards are met.
• Assists manager in selecting highly qualified new hires for open department positions.
• Conducts regularly scheduled meetings to discuss team results and recognize employees; maintains open communication within the team.
• Assigns staff to special projects or task forces for development.
• Provides appropriate supervision, coaching, and mentoring to assigned staff.
• Creates an environment within the team that fosters creativity, innovation, teamwork, engagement, and growth.
• Works very closely with others in the department and branch to promote teamwork.
• Manages peak workloads, develops strategies on how to handle volume in a timely manner.
• Achieves planned results through decisions and actions based on professional methods, business principles, and practical experience.
• Will recommend or make decisions regarding existing or new programs that have a significant impact on operations and carry potential consequences if unsuccessful.
• Applies principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions.
• Work productively and harmoniously with others on a consistent basis.
• Respond positively to direction and feedback on performance.
• Consistently maintain professional and appropriate demeanor.
• Perform other duties/projects as assigned.

Education, Skills and Experience Requirements  

• Bachelor’s Degree or equivalent combination of education and experience required.
• Minimum of five years of related work experience required.
• Demonstrates leadership in current position. Is a visible leader.
• Strong oral and written communications skills used to explain, teach, and document.
• Strong reading and math skills.
• Knowledge of workers’ compensation policy rules.
• PC literacy required.
• Data analysis skill to determine workloads and strategies for peak periods
• Strong presentation and listening skills.
• Strong in data analysis.
• Proficient in Zenith’s underwriting philosophy and standard industry procedure.
• Driver License in good standing.  

Benefits
• Medical, Dental and Vision Insurance
• Flexible Spending Accounts
• Paid Parental Leave
• Life, AD&D and Disability Insurance
• 401(k), Employee Share Purchase Plan (ESPP)
• Education and Training Reimbursement
• Paid Leave: 3 weeks/year Vacation, 2 weeks/year Sick Leave
• 10 paid Company Holidays, 2 Personal Days, 2 Floating Holidays
• Employee Assistance Program (EAP)
• For more information, review details on the Benefits page of our Career Site: https://www.thezenith.com/careers/benefits/

*Qualifications may warrant placement in a different job level*

The expected salary range for this position is $119,813.96 to $164,744.20. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.  

Zenith typically posts jobs for a minimum of 8 to 14 calendar days. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Zenith Insurance Company is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic. In compliance with California law, we are committed to fair hiring practices. Pursuant to the California Fair Chance Act (AB 1008), we will consider qualified applicants with criminal histories in a manner consistent with the law. Additionally, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will not inquire about an applicant’s criminal history until after a conditional offer of employment has been made.

If you are a qualified individual with a disability or a disabled veteran and need assistance accessing our career center or applying for a position due to your disability, you are entitled to request an accommodation. To make a request, please contact a Human resources representative at Zenith Insurance Company.

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Salary : $119,814 - $164,744