Business Support Analyst II

Under general supervision review, analyze, and evaluate department specific information technology systems, user needs, data and other insights from various sources to provide clear understanding and communication of those insights to aid the organization in sound decision-making. Determines user needs and requirements and recommends ways to improve systems and validate through testing that the systems are designed and performing as specified. Serves as primary point of contact between users, management team and engineering/development staff.

 

• Analyze business needs and opportunities on moderately complex business problems to drill into what is needed and why.
• Gather and organize information on problems, procedures, projects.
• Analyze gathered data and develop solutions or alternative methods of proceeding.
• Utilizes Scrum and Agile methodologies, including sprint planning, daily stand-ups, and retrospectives to ensure efficient project delivery and continuous improvement
• Prepare research reports analyzing existing system functionality.
• May advise others on business or operational matters.
• Discuss business strategies, practices, or policies with managers to understand how to improve systems.
• May lead/coordinate system testing and compile UAT documentation.
• When appropriate confer with individuals to ensure successful functioning of newly implemented/revised systems or procedures.
• May review forms and reports and confer with management and users about format, distribution, and purpose, and identify problems and improvements.
• May interview individuals and conduct on-site observation to ascertain unit/department functions, work performed, methods, equipment, and staff used in order to improve systems.
• May document findings of study and prepare recommendations for implementation of new systems or procedures.
• May design, evaluate, recommend, and approve changes to forms and reports.
• May plan study of work problems, processes, procedures, such as organizational change, communications, information flow, integrated productions methods, inventory control, or cost analysis, etc.
• May serve as operations advisor to technical teams on projects involving technical solutions.
• May document business processes both in technical step-by-step formats and in work flow diagrams.
• May support user training as a subject matter expert.
• May lead operations based project initiatives that outline tasks associated with IT project work.
• May be required to design, implement, and maintain business process reviews and quality assurance programs that monitor new or changed programs.
• Develops and maintains a strong working relationship with the IT department and Business stakeholders.
• Performs project analysis and writes requirements and specifications to implement modifications and enhancements to data processing systems to support management control and decision-making activities.
• Reviews and analyzes external drivers for the business and conducts “best practices” research.
• Participates in matching technology to business needs and providing technical consulting services to users.
• Provides business expertise to IT department.
• Assists clients in developing and maintaining system and/or training manuals.
• Applies principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions.
• Work productively and harmoniously with others on a consistent basis.
• Respond positively to direction and feedback on performance.
• Consistently maintain professional and appropriate demeanor.
• Perform other duties/projects as assigned.

The expected salary range for this position is $80,067.80-$102,741.86. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. Qualifications may warrant placement in a different job level.

Benefits

• Medical, Dental and Vision Insurance
• Flexible Spending Accounts
• Paid Parental Leave
• Life, AD&D and Disability Insurance
• 401(k), Employee Share Purchase Plan (ESPP)
• Education and Training Reimbursement
• Paid Leave: 3 weeks/year Vacation, 2 weeks/year Sick Leave
• 10 paid Company Holidays, 2 Personal Days, 2 Floating Holidays
• Employee Assistance Program (EAP)
• For more information, review details on the Benefits page of our Career Site: https://www.thezenith.com/careers/benefits/

Zenith typically posts jobs for a minimum of 8 to 14 calendar days. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Zenith Insurance Company is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic. In compliance with California law, we are committed to fair hiring practices. Pursuant to the California Fair Chance Act (AB 1008), we will consider qualified applicants with criminal histories in a manner consistent with the law. Additionally, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will not inquire about an applicant’s criminal history until after a conditional offer of employment has been made.

If you are a qualified individual with a disability or a disabled veteran and need assistance accessing our career center or applying for a position due to your disability, you are entitled to request an accommodation. To make a request, please contact a Human resources representative at Zenith Insurance Company.

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