Workers' Compensation Claims Supervisor- Austin, TX

Under general supervision, responsible for the supervision and Claims management of a Claims unit. Provides technical guidance and training to personnel. Evaluates standards of performance of technical and clerical direct reports relative to branch/corporate objectives.

 

This role is eligible to participate in Zenith’s hybrid work schedule which provides the flexibility to work from home on select days of the week according to the in-office schedule established by regional executive leadership. Selected candidate must be able to report into the Austin, TX  office on a weekly basis.

 

• Directs, controls, monitors and provides technical and supervisory guidance to the assigned Claims unit(s).
• Evaluates performance according to established, Zenith’s standards of performance.
• Prepares performance appraisals and recommends salary action for staff in unit in accordance with company policy.
• Participates in interview and hiring process and trains new employees assigned to unit.
• Responsible for Claims management of cases assigned to unit, which may include special accounts, within the guidelines of published performance standards, company claim policy and regulatory requirements.
• Analyzes Claims, sets reserves, determines liability, pays benefits and settles Claims within designated dollar authority level and according to company policy and regulatory requirements.
• Makes timely investigation assignments and rehabilitation referrals including early return to work programs.
• Assigns cases to SIU as appropriate.
• Maximizes utilization of company medical cost containment programs.
• Prepares cases in litigation adequately and appropriately for MSCs and trials.
• Communicates with policyholders, injured workers and others in a professional and timely manner.
• May assist in preparation of agent status reports and policyholder claim reviews.
• May be assigned as account coordinator to large policyholders.
• Apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions.
• Works productively and harmoniously with others on a consistence basis.
• Respond positively to direction and criticism of performance.
• Consistently maintain professional and appropriate demeanor.
• Perform other duties as assigned.

The expected salary range for this position is $98,102.95 to $110,365.82. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. Qualifications may warrant placement in a different job level.

Benefits

• Medical, Dental and Vision Insurance
• Flexible Spending Accounts
• Paid Parental Leave
• Life, AD&D and Disability Insurance
• 401(k), Employee Share Purchase Plan (ESPP)
• Education and Training Reimbursement
• Paid Leave: 3 weeks/year Vacation, 2 weeks/year Sick Leave
• 10 paid Company Holidays, 2 Personal Days, 2 Floating Holidays
• Employee Assistance Program (EAP)
• For more information, review details on the Benefits page of our Career Site: https://www.thezenith.com/careers/benefits/

Zenith typically posts jobs for a minimum of 8 to 14 calendar days. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Zenith Insurance Company is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic. In compliance with California law, we are committed to fair hiring practices. Pursuant to the California Fair Chance Act (AB 1008), we will consider qualified applicants with criminal histories in a manner consistent with the law. Additionally, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will not inquire about an applicant’s criminal history until after a conditional offer of employment has been made.

If you are a qualified individual with a disability or a disabled veteran and need assistance accessing our career center or applying for a position due to your disability, you are entitled to request an accommodation. To make a request, please contact a Human resources representative at Zenith Insurance Company.

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