What are the responsibilities and job description for the IT Project Analyst (Hybrid) position at Zenius Corporation?
Notes: Testing Specialist (Jr)
Selected candidate must reside within two (2) hours of SSA Headquarters in Woodlawn, MD. Selected candidate must be willing to work on-site at least 3 days a week.
Key Required Skills
Strong knowledge of general IT project analysis, hardware/software troubleshooting, user research, requirements gathering, special projects, inventory management, process improvement, project management, accessibility/508/UX knowledge
Position Description
FOUNDATION FOR SUCCESS (Basic Qualifications)
These skills will help you succeed in this position:
Showcase your knowledge of modern development through the following experience or skills:
About The Company
Headquartered in Leesburg, Virginia, Zenius Corporation is a HUBZone-certified small business. Zenius specializes in providing Grants Management, IT Modernization, Acquisition Management, and Financial Management services to Federal agencies. Zenius is selected by Inc 5000 as one of the fastest-growing companies in the US 2024 and in the DC Metro Area award for two years in a row – 2021 and 2020. Zenius is also listed by Financial Times as one of the fastest-growing companies in the Americas in 2021. Zenius is an awardee of 2019 Best of Leesburg winner (Business Management Consultant category).
Benefits
Zenius Corporation is a very employee-oriented company. Join us now and help us grow!
We offer a competitive benefits package that includes paid holidays and paid time off, medical insurance including health, vision, dental insurance, 401K matching, Flexible Spending Account and flexible schedules, as per business needs. We also work with our employees on training and professional certification plans that benefit the employee.
Equal Opportunity Employer
Zenius Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Zenius complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Zenius Corporation expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Selected candidate must reside within two (2) hours of SSA Headquarters in Woodlawn, MD. Selected candidate must be willing to work on-site at least 3 days a week.
Key Required Skills
Strong knowledge of general IT project analysis, hardware/software troubleshooting, user research, requirements gathering, special projects, inventory management, process improvement, project management, accessibility/508/UX knowledge
Position Description
- Support and track project requirements of research efforts across the UX team to ensure the delivery of end results.
- Meet regularly with project teams to understand current progress/challenges and provide assistance around agency policy, research processes, and best practices that support project goals.
- Maintain IT and internal process documentation for disbursement and use across UX team.
- Perform independent research and provide recommendations for new and improved software/hardware to enhance team's IT capabilities.
- Support ad hoc special projects relating to internal UX team needs.
- Provide technical support to UX team members including resolution of any software and/or hardware issues without the use of a script/knowledge base.
- Analyze helpdesk tickets (via Jira or other service platform) and determine appropriate response in a timely manner.
- Assist in review and improvement of team processes, including refining current processes to increase effectiveness and ease of use.
- Coordinate with internal team around asset management and if needed prepare quotes, catalog inventory, and review defective hardware to determine required actions.
- Learn customer-specific policies and processes.
- All other duties as assigned or directed.
FOUNDATION FOR SUCCESS (Basic Qualifications)
- Minimum of 4 years' experience supporting special IT projects and managing their end-to-end lifecycle.
- Ability to prioritize and complete assignments independently, meet deadlines, and manage multiple changing priorities in a dynamic work environment.
- Minimum of 3 years' experience assisting users with the operation of their computer systems and software applications, including Microsoft Office applications and other specialized software.
- Strong analytical and problem-solving skills allowing for individual to identify, analyze, troubleshoot, and respond to complex problems while supporting users accurately and efficiently.
- Excellent teamwork and interpersonal skills.
- Excellent written and verbal communication.
- Bachelor's degree and 3 Years of relevant work experience OR Master's degree and 1 Years of relevant work experience as an IT Project Analyst or a minimum of 5 years related experience in lieu of a degree.
- Must be able to obtain and maintain a Public Trust. Contract requirement.
These skills will help you succeed in this position:
- Minimum of 3 years' experience testing both hardware and software, ensuring that systems are functioning properly.
- Minimum of 3 years' experience utilizing Jira (or similar service platform) to manage and respond to support tickets from users.
- Ability to support multiple projects at the same time, each with their own unique set of requirements and needs.
- Ability to be flexible and react appropriately to changing job assignments, work environments, and work locations.
- Consistently demonstrates a positive, supportive, and constructive attitude with both internal and external customers as well as peers.
- Ability to write technical documentation and plain language documentation dependent on audience.
- Self-motivated, task-driven, and able to quickly learn new skills.
- Demonstrated understanding of navigating and adapting to unique constraints (i.e. policy, infrastructure)
Showcase your knowledge of modern development through the following experience or skills:
- Experience implementing or otherwise managing Jira or similar service platform (ServiceNow, Zendesk, etc.)
- Understanding of UX and user research methodologies
- Support of UX/user research software and/or tools (Axure, XD, Sketch, Figma, Medallia, Tobii)
- Support and troubleshooting of mobile devices (Android, iOS)
- Understanding of 508 and accessibility compliance
- Previous work experience in federal government
- Understanding of agile framework and full life-cycle software development methodologies
- Other Certifications (optional, but preferred): CompTIA, Project management certifications (PMP, CAPM, PMI).
- Bachelor's degree and 3 Years of relevant work experience OR Master's degree and 1 Years of relevant work experience as an IT Project Analyst or a minimum of 7 years related experience in lieu of a degree.
About The Company
Headquartered in Leesburg, Virginia, Zenius Corporation is a HUBZone-certified small business. Zenius specializes in providing Grants Management, IT Modernization, Acquisition Management, and Financial Management services to Federal agencies. Zenius is selected by Inc 5000 as one of the fastest-growing companies in the US 2024 and in the DC Metro Area award for two years in a row – 2021 and 2020. Zenius is also listed by Financial Times as one of the fastest-growing companies in the Americas in 2021. Zenius is an awardee of 2019 Best of Leesburg winner (Business Management Consultant category).
Benefits
Zenius Corporation is a very employee-oriented company. Join us now and help us grow!
We offer a competitive benefits package that includes paid holidays and paid time off, medical insurance including health, vision, dental insurance, 401K matching, Flexible Spending Account and flexible schedules, as per business needs. We also work with our employees on training and professional certification plans that benefit the employee.
Equal Opportunity Employer
Zenius Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Zenius complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Zenius Corporation expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
