Assistant General Manager (AGM)

Job Summary:

The Assistant General Manager (AGM) of a steakhouse is responsible for overseeing daily restaurant operations, ensuring exceptional guest experiences, managing staff, and supporting the General Manager (GM) in achieving revenue, cost control, and operational goals. The AGM plays a critical leadership role in maintaining service standards, optimizing efficiency, and driving profitability.

Key Responsibilities:

1. Restaurant Operations & Guest Experience

• Oversee daily front-of-house (FOH) and back-of-house (BOH) operations to ensure smooth service.
• Maintain high standards of food quality, service, and cleanliness in compliance with health and safety regulations.
• Address and resolve guest complaints and service issues promptly to maintain a high customer satisfaction rating.
• Monitor restaurant ambiance, ensuring the right lighting, music, and service flow for an upscale steakhouse experience.

2. Staff Management & Leadership

• Assist in hiring, training, and developing restaurant team members, including servers, bartenders, and kitchen staff.
• Lead pre-shift meetings and ensure employees are well-prepared for service.
• Supervise team performance and provide coaching to improve service efficiency and customer engagement.
• Manage employee scheduling, shift planning, and labor cost control to maximize productivity.

3. Financial Performance & Cost Control

• Support GM in achieving sales targets, controlling costs, and maximizing profit margins.
• Monitor food and beverage costs, labor expenses, and operational budgets.
• Ensure proper handling of cash, credit transactions, and POS system accuracy.
• Assist with inventory management and ordering supplies while minimizing waste.

4. Compliance & Safety

• Enforce health, safety, and sanitation standards in line with state and local regulations.
• Ensure compliance with liquor laws and responsible alcohol service practices.
• Conduct regular safety audits and staff training on emergency procedures.

5. Marketing & Customer Relations

• Support promotional efforts, special events, and VIP guest relations to drive repeat business.
• Engage with customers, gather feedback, and implement strategies to enhance the dining experience.
• Monitor online reviews and respond professionally to maintain the restaurant’s reputation.

Qualifications & Skills:

✅ Experience: Minimum 3-5 years in a restaurant management role, preferably in a steakhouse or fine dining setting.
✅ Leadership: Strong team management skills with experience in staff training, motivation, and conflict resolution.
✅ Financial Acumen: Understanding of P&L, labor cost control, and inventory management.
✅ Customer Service: Passion for hospitality and delivering a high-end dining experience.
✅ Operational Knowledge: Experience with POS systems, reservation management, and restaurant SOPs.
✅ Compliance: Familiarity with food safety regulations, liquor laws, and workplace safety standards.
✅ Problem-Solving: Ability to handle high-pressure situations with a calm, solutions-oriented approach.