What are the responsibilities and job description for the Zennith People Inc is hiring: Fitness Studio Manager in Flushing position at Zennith People Inc?
Job Description
Job Description
Zennith People is looking for a Fitness Studio manager.
KEY RESPONSIBILITIES
STAFF MANAGEMENT
Organize and maintain front-desk schedules, including sub-requests
Recruit, onboard, and oversee training / education for new hires
Provide hands-on support to Studio Coordinators and front-desk associates as needed
Oversee attendance tracking, inventory management, payment information maintenance, and updates to studio announcement boards
Mentor Studio Coordinators and equip them to lead front-desk teams effectively
Participate in regular team meetings to align on goals and strategies
STUDIO MANAGEMENT
Drive studio membership, retail, and overall sales by building strong customer relationships across all ON7 Studio locations
Develop and analyze sales reports; work collaboratively to set and achieve monthly and quarterly revenue targets
Maintain a clean, safe, and welcoming studio environment
Troubleshoot basic equipment issues and coordinate service with vendors when necessary
Confirm studio supplies and merchandise are consistently stocked, organized, and visually appealing
Ensure all studio signage is current and accurate
Oversee billing-related tasks, including auto-pays, invoices, and payment plan management
Create and update pricing options within Mindbody
SALES & REVENUE GROWTH
Identify and implement strategies to increase memberships, class packages, and retail sales
Proactively offer upsell opportunities to new and existing clients, emphasizing membership upgrades, add-ons, and special promotions
Collaborate with the marketing team to optimize sales campaigns and track performance metrics
CLIENT RELATIONS
Answer phone calls in a professional and courteous manner
Monitor and manage outreach emails to address client needs promptly
Deliver high-quality customer service by resolving client inquiries and concerns; escalate when necessary
Train staff to confidently interact with clients, equipping them with the knowledge and resources to offer an exceptional experience
MARKETING SUPPORT
Collaborate with the marketing team to ensure daily social media updates, important announcements, and timely event promotions are executed
Work closely with the marketing team to gather photos, videos, and other media for brand-building and promotional content
Provide relevant information and input for targeted email campaigns, seasonal promotions, and studio-wide initiatives
Coordinate in-studio signage with the marketing team to ensure accuracy and alignment with current events and promotions
Partner with the marketing team to refine messaging for website, app, push notifications, and other digital platforms
REQUIREMENTS
At least one year of experience in a studio management or leadership position
Proficient in communicating fluently in both English and Chinese.
Proven experience meeting or exceeding sales targets in a client-focused environment
Strong customer service skills and the ability to engage and connect with diverse clientele
Passion for fitness and a genuine commitment to client well-being
Excellent attention to detail and accuracy in all areas of work
Highly organized, able to prioritize tasks, and meet deadlines
Reliable, punctual, and able to maintain confidentiality
Cooperative team player, dedicated to fostering a positive and cohesive work culture
Openness to travel between different ON7 Studio locations if required
Shifts may include early mornings, evenings, weekends, and holidays. Flexibility to adjust schedules and stay later during peak times is essential.
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