What are the responsibilities and job description for the Senior Product Specialist (SaaS Implementation and Onboarding) position at Zenoti?
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution : online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit : https : / / www.zenoti.com
Read more about our marquee customer event Innergize at Innergize 2024
Description
Working in the services, implementation, and adoption groups, you will partner with new customers to lead the implementation of Zenoti software solutions across multiple locations.
To be successful in this role, you must be able to demonstrate deep subject matter expertise and keen technical understanding of the Zenoti product, and all the integration points and business scenarios. You must have excellent customer-facing skills and a history of working with both internal technical groups, and external clients, to implement complex software solutions.
What will I be doing?
- Work with customers to scope, plan and implement the adoption of Zenoti software.
- Independently handle customer on-boarding procedures while delivering excellent customer service.
- Lead trainings and demos, conduct walk-throughs and solution reviews through excellent customer presentations.
- Drive proofs-of-concept and pilots for high-priority and complex customers.
- Proactively identify and mitigate significant risks, unknowns, and hindrances to implementation plans.
- Address customer issues and concerns in a timely fashion to ensure customer satisfaction.
- Stay up-to-date on Zenoti product knowledge, business workflow, sales process and market positioning.
- Maintain thorough documentation and follow organizational processes to ensure successful implementation of Zenoti products.
What skills do I need?
Requirements
Benefits
At Zenoti, we believe that when people feel good, they can do great things. We enable our employees to unleash their potential by providing enriching career opportunities and dynamic financial rewards. We foster an enriching culture, and a supportive and dynamic work environment, and encourage our employees to balance life, work, and well-being. We offer all our employees :
Zenoti Pay Range
79,200-$99,000 USD
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Salary : $79,200 - $99,000
