What are the responsibilities and job description for the Field Desktop Support Technician position at ZENOTIS TECHNOLOGY PVT LTD?
Experience:
1. Around 5 years of experience in software, hardware, and network
2. Provide technical assistance for user questions/issues on Windows 7, 8 and 10 along Microsoft Office 2010 through Office 365, M365
3. Experience with of Windows, M365, PC and Printer configuration
4. Strong customer service skills, detail oriented, and deadline driven
5. Strong phone and verbal communication skills along with active listening skills
Responsibilities:
1. Advanced desktop support experience- troubleshooting, configuration, software installation
2. Adept at M365, Windows, Active Directory, ticketing systems
3. Provide troubleshooting and support to end users on a variety of issues- incidents and problems
4. Provide technical assistance to the customer (Examples)
- Password reset
- Account information
- Case number information
- Adobe Reader issues
- Brower issues
- Technical computer issues
- Internet connectivity
5. Set up equipment for employee use
6. Image computers using a variety of methods
7. Install and perform minor repairs to computers and peripheral equipment within the office premises
8. Must have strong networking skills- IDF/MDF, switches, routers, access point
9. Strong experience with executive support.
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Work Location: On the road
Salary : $25 - $30