What are the responsibilities and job description for the Technical Writer II (Intermediate) - U.S. Citizenship Required position at ZenPoint Solutions LLC?
Job Description
Job Description
Description :
ZenPoint Solutions LLC (“ ZenPoint Solutions ”) is a rapidly expanding Information Technology (IT) services company in the federal sector. We foster a thriving, ambitious work environment that prioritizes employee well-being and a positive company culture. We invite you to join our team and help us shape a dynamic future as we deliver innovative solutions to address the nation's most critical IT missions.
Position Overview : One of our contracts with The Department of State is currently seeking a highly motivated Intermediate Technical Writer . The ideal candidate will have exceptional communication and interpersonal skills, a strong work ethic, and keen attention to detail. This role requires excellent organizational abilities and experience working with teams handling diverse and shifting priorities. The candidate must be able to navigate complex projects and produce high-quality documentation in a fast-paced environment.
Clearance Requirement : Candidates must hold a minimum Interim Secret clearance and be able to secure and maintain a Secret clearance throughout employment.
Work Location : Springfield, VA
Work Schedule (On-site) : Five (5) days a week on-site at the customer’s facility
Requirements :
- Review, draft and / or edit content such as Standard Operating Procedures (SOPs), Memorandum of Understanding (MOU), Memorandum of Agreements (MOA), Online help articles, training material, and meeting notes
- Analyze information required for the development or update of policy, procedure, and form documentation
- Produce quality content with prompt delivery of all tasks and contractual deliverables associated with product development
- Assist in meeting facilitation, including contributing to discussion and taking meeting notes
- Employ agile principles to establish a two-week deployment schedule
- Present information in a concise and logical way for reader comprehension
- Generate innovative ideas for content and workflow solutions
- Meet with subject-matter experts to collect and synthesize information, prepare written text and produce technical content that enhances the user experience
- Coordinate tasks to track delivery, installation, and ensure that operations and security protocols are properly conducted
- Liaise between end users, stakeholders, and on-site government employees
- Collaborate with members of the product team to decompose large epics into features and user stories that can be understood and approved by members of the development team
- Help facilitate planning sessions with clients and team members to ensure that planned work is well-defined, planned, articulated, and understood
- Analyze complex and technical information required for product development
- Lead or assist with requirements gathering sessions to produce accurate user-facing documentation
- Maintain and organize the internal document library
Required Qualifications :
Bonus Qualifications :
Company Benefits : We take care of your well-being here at ZenPoint Solutions! Our comprehensive benefits package includes health, dental, and vision insurance to keep you and your family healthy. We also offer group and voluntary life insurance for financial security, and short-term and long-term disability insurance to provide peace of mind in case of unexpected illness or injury. You'll have the option to contribute to a 401(k)-retirement plan with company matching contributions to save for the future. We also offer flexible spending accounts to help manage medical and dependent care costs on a pre-tax basis. On top of that, you'll enjoy a generous paid leave policy, including federal holidays, to maintain a healthy work-life balance. To help you grow in your career, we offer professional development opportunities and a tuition assistance program.
Commitment to Equality : At ZenPoint Solutions, we value diverse perspectives and are committed to providing equal employment opportunities. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected under applicable federal, state, or local laws.
