Business Analyst II - U.S. Citizenship Required

ZenPoint Solutions LLC (“ZenPoint Solutions”) is a rapidly expanding Information Technology (IT) services company in the federal sector. We foster a thriving, ambitious work environment that prioritizes employee well-being and a positive company culture. We invite you to join our team and help us shape a dynamic future as we deliver innovative solutions to address the nation's most critical IT missions.

Position Overview: One of our Department of State contracts is seeking an experienced Business Analyst (Intermediate) to provide essential program support. The ideal candidate will excel at clearly and effectively communicating complex information. In this role, the ideal candidate will collaborate with cross-functional teams to gather and analyze metrics, helping to build a comprehensive metrics catalog. A solid understanding of process improvement methodologies is required to ensure that all documentation and procedures align with established standards and best practices.

Clearance Requirement: Candidates must hold a minimum Interim Secret clearance and be able to secure and maintain a Secret clearance throughout employment

Work Location: Washington, DC

Work Schedule (Hybrid): Three (3) days onsite at the customer's facility and two (2) remote days; work schedule is subject to change based on customer needs and without prior notice

• Promote CMMI and ISO principles and foster a culture of continuous improvement
• Assist in the identification of process improvements and support implementation efforts
• Monitor tasks progress and performance metrics, providing regular updates to stakeholders and suggesting adjustments as necessary
• Develop comprehensive and professional documentation and articulate responses for leadership, ensuring clarity, precision, and alignment with organizational goals and standards
• Draft action memos, process and procedures and draft emails to senior leaderships
• Draft Findings Remediation Plans, and status updates
• Collaborate with internal and external teams to collect and analyze metrics, contributing to the creation of a comprehensive metrics catalog
• Facilitate communication between stakeholders, ensuring clarity and understanding of task objectives, deadlines, risks, and resource demands
• Participate in meetings and presentations, conveying complex information in a cogent and understandable manner
• Facilitate stakeholder meetings to gather requirements, clarify expectations, and ensure alignment on project objectives
• Maintaining executive dashboards
• Identify risks and challenges in project execution and work with teams to develop mitigation strategies
• Research industry trends and recommend process changes that drive innovative solutions

Required Qualifications:

• Candidate must be a United States Citizen and present proof of Citizenship, if selected
• 4 years proven experience as a Business Analyst or in a similar role, demonstrating a strong track record of delivering high-quality documentation and analysis in a professional environment
• Experience with implementing ISO-9000/9001 and (optionally) CMMI
• The ability to develop, implement and maintain executive dashboards using PowerBI and/or other tools that offer leadership visual representation of project activities
• Experience in metrics collection and analysis, with a strong analytical mindset to derive actionable insights from data to improve programs/services
• Exceptional verbal and written communication skills, with the ability to articulate complex concepts clearly and effectively to diverse audiences, including technical and non-technical stakeholders
• Proficient with Word, PowerPoint and project management tools and scheduler
• Ability to write process and procedures
• Proficiency in business analysis tools and methodologies, including requirements gathering, and process mapping
• Strong organizational and time management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet tight deadlines
• Ability to work collaboratively within cross-functional teams, fostering a culture of open communication and continuous improvement
• Experience in a government or federal environment is highly desirable, with an understanding of the unique challenges and requirements in this context
• Demonstrate exceptional interpersonal skills and emotional intelligence, effectively navigating diverse personalities and fostering positive relationships among stakeholders to achieve collaborative outcomes
• Exhibit a proactive and outgoing demeanor, consistently asking insightful questions to drive understanding and collaboration, while delivering results and ensuring project goals are met efficiently

Company Benefits: We take care of your well-being here at ZenPoint Solutions! Our comprehensive benefits package includes health, dental, and vision insurance to keep you and your family healthy. We also offer group and voluntary life insurance for financial security, and short-term and long-term disability insurance to provide peace of mind in case of unexpected illness or injury. You'll have the option to contribute to a 401(k)-retirement plan with company matching contributions to save for the future. We also offer flexible spending accounts to help manage medical and dependent care costs on a pre-tax basis. On top of that, you'll enjoy a generous paid leave policy, including federal holidays, to maintain a healthy work-life balance. To help you grow in your career, we offer professional development opportunities and a tuition assistance program.

Commitment to Equality: At ZenPoint Solutions values diverse perspectives. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by applicable federal, state, or local law.