What are the responsibilities and job description for the DESKTOP/LAPTOP/MAC OPERATING SYSTEM-DESKTOP SUPPORT position at Zensar Technologies?
Required Skills: Desktop Support Engineer:
Associates should be flexible in shift timings and WORK FROM OFFICE IS MUST. This is 100% Work from Office Role.
- Good in desktop support handling in Windows, Linux, and MAC environments.
- Good SCCM Knowledge. Would be helpful if he knows basic SQL scripting used for SCCM.
- Manage Patching in SCCM for Desktops, troubleshoot on problematic machines. Reinstall SCCM agent and redeploy packages.
- Installation and maintenance of Windows and Mac OS.
- Troubleshooting all the issues related to Hardware, Networking & Software on Windows OS (Windows7, Windows Vista, Windows 8 & Windows 10) and MAC OS.
- Installation configuration and troubleshooting of Desktop applications and tools.
- Technical knowledge of Desktop and Laptop hardware.
- Configuring and troubleshooting Office 2010, 2013, 2016, and Office365 suite.
- Manage Files and folder permissions.
- Printer installing and sharing, troubleshooting printer-related problem.
- Configuring and managing different types of scanners.
- Configuring and managing different types of network printers, scanners and peripheral devices.
- Managing Networks Setup – Crimping & Punching
- Manage Video conferencing call through IP & ISDN lines.
- Resolving problems related to LAN connectivity.
- Setting up of Wireless on Laptop and BYOD devices
- Experience in working on IT Service Management Tools like ServiceNow
- Handle Tier 1,2, And 3 help desk escalations through tickets or phone
- Able to work individually and in team and set priority.
- Follow up on outstanding requests and ensure timely resolution
- Create accounts and configure hardware as part of the onboarding process
- Support audio and video equipment in conference rooms
- Manage and monitor internal assets to ensure accurate inventory records
- Maintain all deployed computers/laptops/printers, repairing & replacing as needed
- Supporting IP phone systems, administering changes as needed
- Take on further duties steadily as you grow into your role with the team and our staff
- Install, upgrade, support, and troubleshoot Windows 10, some Windows 7 and XP and Exchange, Outlook, Ring Central, Bitlocker, and any other authorized desktop applications
- Install, upgrade, support, and troubleshoot for network printing and local printing, computer hardware, and any other authorized peripheral equipment
- Customize desktop hardware to meet user specifications and site standards.
- Performs work in compliance within specified warranty and security requirements.
- Returns defective equipment/parts to maintenance inventory, document customer repairs, maintain and restock assigned parts inventory.
- Take ownership and responsibility of queries, issues, and problems assigned to the Desktop Site Support team.
- Work with vendor support contacts, Service Desk Level 1, and Desktop Engineer Level 3 teams to resolve technical issues within the desktop environment.
- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
