What are the responsibilities and job description for the EUC Operations Manager position at Zensar Technologies?
Job Title:
Lead End User Computing Professional
Job Summary:
We are seeking a highly skilled and experienced Lead End User Computing Professional to join our team at Zensar Technologies. In this role, you will lead and mentor a team of professionals, developing and implementing team goals, performance metrics, and professional development plans.
Responsibilities:
- Develop and implement end-user computing strategy, aligning with the company's overall IT strategy and business objectives.
- Oversee the deployment and configuration of end-user devices, including desktops, laptops, mobile devices, and peripherals.
- Ensure that all end-user computing solutions are secure, reliable, and meet organizational standards.
- Manage vendor relationships, service contracts, and third-party support resources.
- Evaluate emerging technologies and industry trends to drive innovation and continuous improvement in end-user computing.
- Monitor and analyze end-user computing performance and satisfaction, identifying areas for improvement and implementing solutions.
- Collaborate with IT support teams to troubleshoot and resolve complex technical issues.
- Implement and manage security measures, including endpoint protection, data encryption, and access controls.
Requirements:
- 5 years of experience in end-user computing leadership roles.
- Proven track record of leading high-performing teams and driving business results.
- Strong technical expertise in end-user computing, including device management, security, and cloud infrastructure.
- Excellent communication and interpersonal skills, with ability to effectively collaborate with stakeholders at all levels.
