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Sr. Desktop Technical Analyst

Zensar Technologies
West Sand Lake, NY Full Time
POSTED ON 2/10/2025
AVAILABLE BEFORE 5/8/2025

Required Skills : Desktop Support Engineer :

Troy, NY

50K / Year benefits

Onsite

Associates should be flexible in shift timings and WORK FROM OFFICE IS MUST. This is 100% Work from Office Role.

  • Good in desktop support handling in Windows, Linux, and MAC environments.
  • Good SCCM Knowledge. Would be helpful if he knows basic SQL scripting used for SCCM.
  • Manage Patching in SCCM for Desktops, troubleshoot on problematic machines. Reinstall SCCM agent and redeploy packages.
  • Installation and maintenance of Windows and Mac OS.
  • Troubleshooting all the issues related to Hardware, Networking & Software on Windows OS (Windows7, Windows Vista, Windows 8 & Windows 10) and MAC OS.
  • Installation configuration and troubleshooting of Desktop applications and tools.
  • Technical knowledge of Desktop and Laptop hardware.
  • Configuring and troubleshooting Office 2010, 2013, 2016, and Office365 suite.
  • Manage Files and folder permissions.
  • Printer installing and sharing, troubleshooting printer-related problem.
  • Configuring and managing different types of scanners.
  • Configuring and managing different types of network printers, scanners and peripheral devices.
  • Managing Networks Setup – Crimping & Punching
  • Manage Video conferencing call through IP & ISDN lines.
  • Resolving problems related to LAN connectivity.
  • Setting up of Wireless on Laptop and BYOD devices
  • Experience in working on IT Service Management Tools like ServiceNow

Primary Responsibilities :

  • Handle Tier 1,2, And 3 help desk escalations through tickets or phone
  • Able to work individually and in team and set priority.
  • Follow up on outstanding requests and ensure timely resolution
  • Create accounts and configure hardware as part of the onboarding process
  • Support audio and video equipment in conference rooms
  • Manage and monitor internal assets to ensure accurate inventory records
  • Maintain all deployed computers / laptops / printers, repairing & replacing as needed
  • Supporting IP phone systems, administering changes as needed
  • Take on further duties steadily as you grow into your role with the team and our staff
  • Install, upgrade, support, and troubleshoot Windows 10, some Windows 7 and XP and Exchange, Outlook, Ring Central, Bitlocker, and any other authorized desktop applications
  • Install, upgrade, support, and troubleshoot for network printing and local printing, computer hardware, and any other authorized peripheral equipment
  • Customize desktop hardware to meet user specifications and site standards.
  • Performs work in compliance within specified warranty and security requirements.
  • Returns defective equipment / parts to maintenance inventory, document customer repairs, maintain and restock assigned parts inventory.
  • Take ownership and responsibility of queries, issues, and problems assigned to the Desktop Site Support team.
  • Work with vendor support contacts, Service Desk Level 1, and Desktop Engineer Level 3 teams to resolve technical issues within the desktop environment.
  • Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible

    • Ashish Jha |Talent Acquisition |US , Canada and Latam-TAG

    Zensar Technologies, 2635 Meridian Pkwy Durham, NC

    Landline : 508-329-8791

    E : Ashish.Jha@zensar.com| www.zensar.com

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