Case Manager

Position Overview:

We are seeking a detail-oriented and experienced Case Manager to evaluate the financial viability of personal injury cases and oversee our Case Updates Team, managed through a Business Process Outsourcing (BPO) partner. The ideal candidate will have a deep understanding of the personal injury lawsuit process, strong analytical skills, and proven management experience.

Key Responsibilities:

Case Review & Management

• Assess personal injury cases to determine their financial feasibility for funding.
• Collaborate with legal and financial teams to ensure accurate case assessments.
• Conduct risk analysis and provide funding recommendations.

Team Leadership & Oversight

• Manage the Case Updates Team through a BPO partnership.
• Oversee team performance, ensuring timely and accurate updates on case statuses.
• Develop and implement training programs to improve team efficiency.
• Set performance goals, conduct regular evaluations, and provide constructive feedback.

Process Improvement & Compliance

• Identify areas for operational improvements and implement best practices.
• Ensure adherence to company policies, industry regulations, and legal compliance standards.
• Maintain detailed and accurate case records.

Qualifications:

• Experience: Minimum of 3-5 years in personal injury case management or related legal/financial field.
• Leadership: Proven experience in managing and training teams, preferably within a BPO environment.
• Knowledge: Strong understanding of the personal injury lawsuit process and financial case evaluation.
• Skills: Excellent analytical, problem-solving, and communication skills.
• Education: Bachelor’s degree in a related field preferred.