What are the responsibilities and job description for the Customer Support Representative - Overnight Shift position at Zentro?
Zentro is one of the fastest-growing internet service providers in the country, and we’re not about to stop there.
We’re putting the corporate giants on notice by providing residential and business customers with remarkably fast, exceptionally reliable internet service for less. And we’re doing it all with uncommonly responsive customer service and technical support — something the other guys can only manage in their dreams. Maybe.
READY TO BECOME A ZENTRO PRO?
Keeping internet connections up and running all day every day is kind of a big deal, and our people are proud to be doing it. Some might consider us the unsung heroes of the digital age. That’s what we think of ourselves anyway. Every person and every role here is important, and the positive energy you bring to work with you has tremendous value.
Zentro Pros come to work every day excited to make an impact. If you have an entrepreneurial spirit like we do, a strong work ethic, and a common-sense style to conducting business, there’s no doubt you’d fit right in. Zentro leadership also places great value on initiative, rewarding employees who exceed goals and expectations. So, if you’re a real go-getter, you’re definitely going to get noticed.
A COMFORTABLE PLACE TO DO YOUR BEST WORK
It’s no secret – happy people do better work. So we proudly provide a pleasant, highly functional work environment where our Zentro Pros can find their center and excel. While this role is fully remote, our headquarters is presently situated in Chicago’s burgeoning West Loop tech hub, surrounded by fast-growing technology companies of all kinds and sizes. We’re a short distance from public transportation, not to mention a growing variety of Michelin-rated restaurants, entertainment venues, and the Fulton Market District. With a job here, work is only the beginning.
A SOFT SPOT FOR THE PEOPLE WE SERVE
Zentro is proudly committed to playing an important role in the communities we serve. We’ve even partnered with large municipalities (like the City of Chicago) to provide free Wi-Fi to parks and beaches. It’s all about keeping people connected wherever they go. But, seriously, enough about us…we’re really excited to learn more about YOU!
Zentro is seeking to hire phone support specialists who will support customers of our Gigabit Internet services. Potential candidates should have a basic understanding of computer hardware, software, and wireless routers. If you have some knowledge and a strong interest in computers/networking along with customer service skills and experience, we are willing to train advanced skills.
Essential Duties and Responsibilities
- Overnight shift required (approximately 10pm-7am M-Thu, 9pm-6am Sundays)
- Configure and troubleshoot wired and wireless network issues for customers over the phone.
- Recognize and understand how to configure customers' equipment to connect to the Internet via a wireless router, which may include connecting standard consumer electronic devices such as streaming devices, computers, laptops, tablets, smartphones and more.
- Provide a high level of customer service, educate customers on the use of products and services, and recommend products and services to meet customer needs.
- Conduct follow-up calls to customers with recent completed service requests or calls
- Reply to customer email inquiries.
- Work with customers to sign up for new service and resolve basic billing issues.
- Troubleshoot advanced networking protocols within the company network.
Qualifications:
- High School Diploma or equivalent education
- Requires either previous networking or telephone customer service/support experience
- A basic understanding of computer hardware and software and consumer wireless routers
- High ethical standards, strong work ethic with an emphasis on team commitment, respect for others, the ability to acknowledge and build on others' ideas, and support for group decisions
- Must have the ability to solve problems with patience and a positive approach.
- Self-motivated, detail-oriented and organized with the ability to work efficiently to meet deadlines.
Compensation
- Salary: $16 - $18 / hour Bonus Opportunities
- Health and Dental benefits; paid vacation, sick leave, and holidays; and more great perks.
Salary : $16 - $18
