What are the responsibilities and job description for the customer onboarding manger position at Zenzap?
Company Description
Zenzap was built to solve the day-to-day chaos of workplace communication by getting teams off private messaging apps like WhatsApp and iMessage where things get lost, teams lose focus, and businesses lose control.
Zenzap brings your team together in one secure, professional platform: Instant messaging, files, media, tasks, calendar and more.
💪 Control: Manage user access, protect your business’s sensitive data, and stay on top of team activity.
😎 Easy: Zero learning curve - so intuitive, you already know how to use it :)
🔐 Secure: SOC2 certified, encrypted, SSO, GDPR compliant, 2FA and Antivirus protection.
⚡ Instant: Everything you need to get work done in one place.
👨💻 APIs: Integrates with 100 top work tools and platforms.
Role Description
This is a full-time remote role for a Customer Onboarding Manager at Zenzap. The Customer Onboarding Manager will be responsible for ensuring smooth and successful onboarding experiences for new users, providing exceptional customer service, managing accounts, and optimizing customer satisfaction. The role will involve using analytical skills to assess customer needs, effective communication to guide users through the onboarding process, and proactive account management to foster long-term relationships.
Qualifications
- Customer Satisfaction, Communication, and Customer Service skills
- Analytical Skills and Account Management experience
- Experience in onboarding new customers and ensuring successful adoption
- Strong problem-solving abilities and attention to detail
- Ability to prioritize tasks effectively and work independently
- Excellent interpersonal skills and a customer-centric approach
- Previous experience in a similar role or in customer success management
- Bachelor's degree in Business Administration, Marketing, or a related field
