What are the responsibilities and job description for the Inspections Specialist position at ZEO Energy?
Founded in 2005, Sunergy Renewables (now Zeo Energy) is a vertically integrated residential solar company. We are in the energy efficiency business with installations on over 16,000 homes nationwide. We pride ourselves on being committed to quality and have established high standards to control and guarantee the quality of our work. From sales to installation to customer care, everything we do is in-house. Focused on rapid expansion, our company became a publicly traded company in March of 2024, solidifying a spot in the upper echelon of US residential solar. At Zeo Energy, you'll have the opportunity to be part of an industry leader, drive meaningful change in the renewable energy space, and help shape a sustainable future—while growing your career alongside a dynamic, forward-thinking team.
Job Description:
Position Overview:
We are looking for an experienced Inspections Specialist to join the team! You will manage and schedule multiple customer accounts through the inspection process working with internal business partners and keeping the customer informed throughout the process. Track process changes for several solar offices across the nation. Complete ownership of the inspection process despite other parties having control over certain steps. Engage with remote-based employees (inspection technicians, office assistants, operations managers) to successfully schedule, execute and document all field work in outlined scope. Maximize schedule efficiencies and resource allocation via enhanced workforce planning tools and techniques. Participate on a team and build your knowledge for key projects and software implementations
Key Responsibilities:
- This position actively manages the inspection calendar in their assigned market
- This includes coordinating appointments with homeowners, city building departments internal operations
- Oversee all projects in their assigned area are progressing quickly through the inspection process
- Perform project audits to ensure a project is ready for inspection
- Schedule inspections with homeowners while coordinating with city officials and Field Technicians
- Follow up within 1 business day on completed inspections and explain results to homeowners
- Effectively communicate to homeowners any needed fixes and generate service tickets for needed changes
- Complete all necessary tasks to move projects along to the Utility and PTO teams
Qualifications:
- A strong candidate is detail-oriented with great customer service skills, good instincts, great problem-solving, and sound judgment for balancing quality, productivity, and team morale
- This person will need to be adaptable to the fast-paced, ever-changing nature of solar
- Attention to detail is paramount
- Strategic decision making
- Problem-solving skills
- Have a sense of urgency and thrive in a fast-paced environment
- Effectively prioritize and manage time well
- Flexibility to adapt to an ever-changing environment
- Analytical skills
- Exceptional customer service, active listening, verbal and written communication skills
- Proficiency with computers, especially with CRM software, and strong
Why Work at Zeo Energy?
- Be part of an innovative team dedicated to renewable energy and sustainability
- Opportunities for professional growth and advancement in a growing industry
- Competitive pay, benefits, and a supportive work environment
Zeo Energy is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
While performing the duties of this job, the employee is regularly required to talk or listen. Regular periods of sitting or standing may be required by this position. Specific vision abilities required by this job include close vision and ability to adjust focus.
Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.
