What are the responsibilities and job description for the IT Help Desk Technician position at ZEO Energy?
Founded in 2005, Sunergy Renewables (now Zeo Energy) is a vertically integrated residential solar company. We are in the energy efficiency business with installations on over 16,000 homes nationwide. We pride ourselves on being committed to quality and have established high standards to control and guarantee the quality of our work. From sales to installation to customer care, everything we do is in-house. Focused on rapid expansion, our company became a publicly traded company in March of 2024, solidifying a spot in the upper echelon of US residential solar. At Zeo Energy, you'll have the opportunity to be part of an industry leader, drive meaningful change in the renewable energy space, and help shape a sustainable future—while growing your career alongside a dynamic, forward-thinking team.
Key Responsibilities:
T3 Helpdesk Support
- Provide first-level support (via email and ticketing system) for hardware, software, and network issues.
- Troubleshoot and resolve user issues related to workstations, printers, peripherals, and standard software applications.
- Escalate complex issues to senior IT staff when necessary.
- Maintain clear and accurate documentation of support requests and resolutions.
- Provide friendly, timely, and informative support to company personnel (as needed).
- Communicate technical information clearly to non-technical staff and stakeholders.
- Proactively share insights and recommendations for improving IT processes or preventing recurring issues.
- Occasionally lift heavy computer hardware.
Junior Systems Administration
- Assist in managing user accounts, access rights, and permissions within our domains, including Google Workspace and Office 365.
- Help with setting up new hardware and software systems, including workstation imaging and device configurations.
- Participate in system maintenance tasks such as software updates, patches, and routine backups.
- Assist with the onboarding of new employees and contractors.
- Collaborate with senior administrators to monitor system performance, network connectivity, and security events.
- Assist senior administrators with building and streamlining processes.
Inventory and Asset Management
- Maintain accurate records of hardware and software assets, including purchase details and licensing information.
- Conduct regular inventory audits to track the location and status of IT assets.
- Coordinate the deployment, relocation, and retirement of devices and peripherals.
- Ensure compliance with licensing agreements and organizational policies regarding asset usage.
Continuous Improvement
- Stay informed about industry best practices, emerging technologies, and relevant certifications.
- Participate in IT projects such as infrastructure upgrades or software rollouts.
- Contribute to documentation for internal IT procedures and knowledge base articles.
Useful Skills but not required
- Experience or familiarity with automation tools such as Bash, Python, Powershell, or similar scripting languages.
- Any experience in the Solar industry, including Solar processes and best practices.
Why Work at Zeo Energy?
- Be part of an innovative team dedicated to renewable energy and sustainability
- Opportunities for professional growth and advancement in a growing industry
- Competitive pay, benefits, and a supportive work environment
Zeo Energy is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
While performing the duties of this job, the employee is regularly required to talk or listen. Regular periods of sitting or standing may be required by this position. Specific vision abilities required by this job include close vision and ability to adjust focus.
Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.
