What are the responsibilities and job description for the Hesse Lignal USA - Technical Service Representative position at Zephyr Connects?

HESSE LIGNAL - Technical Service Representative

Are you a skilled Coating Specialist who thrives at the intersection of technical expertise and innovation? We're seeking someone with strong UV coating experience, a passion for precision, and a commitment to top-notch customer service to help us redefine the future of floor coating solutions.

If you bring inventive ideas, excel in collaborative environments, and want to be part of a company that values both technical excellence and personal growth, we want you on our team. Join us in crafting a career that’s as dynamic and impactful as you are.

Ready to make your mark? Read on to learn more!

Company Intro :

Hallo! We’re Hesse Lignal, a German-founded company with a global presence, excited to expand in the USA. Established in 1910, we remain a family business committed to a vibrant company culture, employee growth, and long-term sustainability.

Our team’s passion drives our success, inspiring others through sustainable paints, stains, and coatings for innovative interiors. We balance technical precision with a dedication to aesthetics, making spaces not only functional but also beautiful.

Curious to learn more? Visit our website to explore who we are.

Our Growth In America -

Summary of Responsibilities

As a values-driven, family-owned business focused on long-term success, we offer a dynamic role with significant creative autonomy and a performance-based compensation package, including a competitive salary and bonuses. This role is our primary connection with our customers in their facilities and provides them with local support for our products and processes.

In this role, you will :

Provide on-site technical support to customers using our UV coatings in roller applications, leveraging your expertise in both applications and UV coating technology.
Build and maintain strong customer relationships, from shop floor to management, through product presentations and support.
Serve as the primary technical contact for our U.S. customers, with a role that's 80-90% technical and 10-20% sales, focusing initially on existing accounts and gradually expanding to new customers as you grow with us.

If you’re ready to bring your technical knowledge to an engaging, customer-focused role, we’d love to meet you!

Education, Experience, and Skills Required

Successful and adequate training as a paint technician or laboratory technician, wood technician, carpenter or similar.

Extensive professional experience in the industrial application of UV-curing coating systems.

Sound knowledge of application technologies.

Ability to understand basic math and measurements.

The role is typically a Mon-Fri schedule. However, you must have the ability to work weekends when needed.

Willing and able to travel both domestically and internationally.

Posses a valid driving license.

You must be able to lift up to 50lbs.

Spanish speaking is a plus

Compensation

70,000 base plus bonus (earning potential of 80K 1st year / 90K in 2nd year). Salary review will take place each year.

Monthly stipend for your car provided. Mileage will be reimbursed in addition to this.

Paid Vacation (Year 1 -15 Days. Year 2 – 18 Days. Year 3 – 20 Days)

Paid Holidays - (7 Days a Year)

3% match retirement plan reimbursement

Medical Insurance plan reimbursement.

Personal characteristics needed to be successful in this role

You enjoy connecting with clients, adapting to their unique needs.

Problem-solving energizes you.

You are adept at tackling challenges with enthusiasm.

Your success in this role will come from your ability to work independently, taking initiative and confidently handling tasks with minimal supervision.

You possess the ability to engage and communicate effectively both in-person and with remote team members.

Salary : $70,000

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Hesse Lignal USA - Technical Service Representative

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