Customer Relationship Manager

Position Summary

A Customer Relationship Manager is the bridge between the customer and production. They are responsible for helping customers with questions or concerns regarding company products and services. Their duties include communicating with customers in-person, over the phone, web meeting or via email. They will use tools provided and work with other departments to gather the necessary information to solve the customer’s inquiry or provide the necessary information to update the customer until the inquiry has been resolved.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

· Responding to customer inquiries received via phone or email including customerservice@zpi.com, zephyrrfq@zpi.com, orders@zpi.com distribution lists

· Owning the timely communication of status updates and resolutions to the customer

· Working with other departments to get information to update and resolve outstanding customer inquiries.

· Learn and understand Global Shop and associated dashboards.

· Being able to adequately change customer due dates in Global Shop on approved requests.

· Secondary responsibilities data entry and administrative duties.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Computer Skills
• Microsoft Office
• Effective Communication
• Team player

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard. Specific vision abilities required by this job include close vision requirements due to computer work.

At times a Customer Relationship Manager will be required to go out to the plant to track down parts and/or talk with other employees. When this is required:

• Wear PPE such as safety glasses, safety shoes, hearing protection and gloves.

· Be aware of surroundings. Listen for equipment, alerts/alarms, forklift horns.

· Do not operate any machine/equipment that you are not properly trained on.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

People with a criminal record are encouraged to apply

Ability to Commute:

• Leavenworth, KS 66048 (Required)

Ability to Relocate:

• Leavenworth, KS 66048: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $25