Inside Sales Representative

Job Description

Job Description

Zephyr is the first tech-enabled home services platform designed to empower technicians and delight homeowners. We are focused on perfecting the home services experience from the inside out. We do this by investing in our technicians to consistently deliver trusted service through our local brands. Zephyr combines operational excellence, digital intelligence, and enhanced talent development practices to create the best environment for HVAC, Plumbing, and Electrical technicians to practice their craft. A better technician experience leads to a better customer experience.

The Role :

The Inside Sales Representative's (ISR) primary purpose is to re-hash unsold estimates, specifically HVAC system replacements but other lower value estimates as well, left in the field by Project Managers, Selling Technicians, and Service & Maintenance Technicians across all trades. When able, the ISR will coordinate, build rapport, and expectations with customers pre-sales visit, and, if the estimate is unsold post in-home visit, follow up with them immediately and through multi-channels. The ISR must build and maintain strong relationships, communication, and understanding with the outside sales field force and will work closely with the Sales Manager and / or General Manager to deploy specific sales strategies, processes, and tools to close sales.

Duties & Responsibilities :

• Pre-in-home visit (setting up for post-visit success, if unsold)
• Call customer and follow Lead Coordination script
• Confirm appointment time and customer presence
• Build rapport with customer and glean any useful information that may be useful to the Project Manager for the in-home visit or yourself post-visit
• Set expectations with customers on what Project Managers will be doing while at the appointment
• Attempt to pre-qualify customers for financing, if interested
• Post-in-home visit (selling an unsold estimate)
• Debrief with the Project Manager or Selling Technician immediately after every unsold sales appointment to understand what happened on the call; determine primary objection
• Develop a client specific follow-up plan to combat the primary objection; coordinate with General Manager / Sales Manager
• Contact customers with unsold estimates for up to 30 days
• Follow-up tools
• Use ServiceTitan (CRM), Hatch (messaging system), email, and phone calls to follow up with customers

Benefits and Perks :

Zephyr and it's companies are proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.