What are the responsibilities and job description for the Service Manager, HVAC position at Zephyr?
Job Description
Job Description
Zephyr is the first tech-enabled home services platform designed to empower technicians and delight homeowners. We are focused on perfecting the home services experience from the inside out. We do this by investing in our technicians to consistently deliver trusted service through our local brands. Zephyr combines operational excellence, digital intelligence, and enhanced talent development practices to create the best environment for HVAC, Plumbing, and Electrical technicians to practice their craft. A better technician experience leads to a better customer experience.
About The Role :
Stephen K. Denny, a Zephyr local brand is seeking an experienced HVAC Service Manager to join our team. In this role, you will be responsible for the successes and failures of the Department and its technicians. The manager will lead technicians to maintain and repair homeowners' systems and collaborate closely with those technicians, dispatch, and other supervisors to achieve departmental objectives and goals. This leader will drive revenue growth, control costs, ensure Department and technician performance metrics are met, create a positive & winning culture, and develop technicians, constantly striving to be a world-class operator. The Manager has an 'owner' mindset – he / she is ultimately in charge and must own the Department's performance. The Manager should ensure the technicians know and perform to expectations. The Manager always aims to address problems at the lowest level, always keeping the General Manager informed and pulling him in when required.
Key Responsibilities
- Technician Performance : Oversee, develop, and support residential HVAC service technicians through training, performance reviews, ride-a-longs, technical guidance, and accountability to ensure quality, safety, professionalism, and revenue goals are consistently met.
- Growing the Team : Recruit, interview, hire, and train technicians in conjunction with General Manager to meet budget
- Office Duties : Submit and review technician payroll weekly, plan job board capacity with CSRs and Dispatchers, optimize revenue by ensuring 'Right Tech Right Call' scheduling, and oversee the on-call schedule for technicians.
- System Install / Warehouse Duties : Coordinate with the Dispatcher and office staff to handle warranty and parts returns efficiently while keeping clients informed. Maintain technician truck stock through effective material control processes.Training & Development : Organize and conduct weekly technical and sales training
Qualifications
Benefits and Perks :
Zephyr and it's companies are proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.
