Recovery Navigator

Job Title: Recovery Resource Navigator (Receptionist)

Position Overview:
The Recovery Resource Navigator ensures organizational efficiency by contributing to the success of Zero Hour Life Center's recovery-focused mission. This role bridges operational excellence and participant-facing services by providing accurate information, facilitating access to resources, and ensuring a welcoming environment for all. Recovery Resource Navigators are adaptable and versatile, prepared to support various organizational functions as needed while maintaining a commitment to professionalism and teamwork.

General Responsibilities:

• Support the mission, vision, and values of Zero Hour Life Center by fostering a recovery-oriented and team-focused environment.
• Maintain professionalism, confidentiality, and ethical standards in all tasks.
• Provide effective communication and collaboration across teams to ensure smooth operations.
• Serve as a resource to participants by delivering timely and accurate information about available services and resources.
• Participate in ongoing training and development opportunities to enhance skills and maintain familiarity with organizational goals and procedures.
• Accurately complete documentation and maintain detailed, organized records relevant to participant interactions and assigned tasks.
• Greet and welcome RCO guests and participants to the recovery center.
• Provide information to guests and participants, including details on RCO services, meetings, coaching, SOAR, and other programs.
• Gather information from guests/participants and provide appropriate referral information.
• Alert staff when a guest/participant is waiting to be seen.
• Answer all incoming calls and direct them to the appropriate staff member.
• Take phone messages, check voicemail, and forward messages to the correct staff person.
• Assist with keeping the RCO clean and neat.
• Complete tasks assigned by a supervisor, such as filing, data entry, or callbacks.
• Attend staff meetings, training, and community events/meetings as necessary.
• Call participants to remind them of upcoming appointments.
• Perform other tasks as assigned by a supervisor.

Qualifications:

• High school diploma or equivalent required; additional education or experience in recovery services, social work, or related fields preferred.
• Strong interpersonal skills with the ability to build relationships and collaborate with diverse teams.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
• Ability to type 45 wpm or greater.
• Attention to detail and commitment to accuracy in all work tasks.
• Adaptability and problem-solving skills to address emerging challenges effectively.
• Empathy, compassion, and a non-judgmental attitude toward individuals in recovery.

Core Competencies:

• Adaptability, collaboration, attention to detail, and effective communication.
• A commitment to fostering a supportive and inclusive recovery environment.

Working Conditions:

• Occasional travel may be required to attend meetings, training sessions, or provide support at other sites.
• Flexibility to adjust schedules as needed to meet organizational goals.
• Work may involve interaction with staff and participants in varying environments, including office and program settings.

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Expected hours: 40 per week

Benefits:

• Employee assistance program
• Paid time off

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $14 - $15