What are the responsibilities and job description for the Game Master / Operations Associate position at Zero Latency Tampa?
We are looking for enthusiastic and energetic individuals to join our team as Game Masters & Experience Ambassadors. At Zero Latency, you'll have the exciting privelige of hosting, educating, and guiding customers through our world-leading experiences in Free-Roam Virtual Reality, a professional golf and multisport simulator, and a self-serve beer, wine, cider tap wall.
Operations Associate Responsibilities Include:
- Enthusiastic Customer greeting and education at the storefront
- Customer check-in, suit-up and suit-down with persistent positive energy
- Visitor Management, facilitating customer traffic and managing bookings efficiently
- Presenting the player safety briefing and hyping players for their experience
- Managing in-game sessions and ensuring player safety
- Providing Coaching, Encouragement, and Superior Customer Service for all visitors and customers
- Active participation in, and contributions to team Social Media content and venue projects
- Maintenance of Venue Equipment (VR, Golf Sim, Escape Room, Self Serve Beer/Wine/Cider Taps)
- Maintaining Cleanliness of the entire venue
- Opening/closing the venue, auditing sales and accounting for cash
- Data collection and data entry tasks (venue and mall traffic, customer feedback, responding to Google reviews, social media messages and comments, other KPIs as identified by management)
Operations Associate Required Characteristics:
- Must be a Team Player, Work Well with Others, High Energy, Charismatic, Sociable, Good with People, Well Spoken
- Takes Initiative, Proactive Work Ethic, Can work Independently
- High Resilience, Not easily discouraged in the face of adversity (rude customers, technical issues, busy venue, loud overbearing customers)
- 2 years of customer service experience in the entertainment/hospitality industry
- Comfortable managing high-pressure situations, good problem-solving skills
- Punctuality, Presentability, Proactivity, Initiative, Coachable, Learning Attitude
Why Join Us??
- Dynamic Work Environment: Work in a fun, innovative, and cutting-edge entertainment space.
- Professional Growth: Opportunities for training and career advancement within the company.
- Exclusive Perks: Enjoy employee discounts and access to our exciting attractions.
Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 4 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekends as needed
- Weekends only
Work Location: In person
Salary : $15 - $16