What are the responsibilities and job description for the Enterprise Account Manager position at ZeroCater?
At Zerocater, we believe food is one of the most effective ways to increase employee productivity. We build custom corporate catering and cafeteria solutions employees’ love while saving companies millions of dollars as they transition to the hybrid workplace. Our corporate catering and cafeteria products are powered by revolutionary technology that learns employees’ unique tastes and preferences to customize meals for every company we feed. We’re building a once in a generation company that’s disrupting the $186 billion dollar industry.
Zerocater is seeking a talented Enterprise Account Manager (EAM) to be the bridge between the customer and the food experience teams. As an EAM, you will advocate on behalf of the customers and take a team-based approach to help customers succeed with Zerocater. You will work directly with customers to improve their overall meal experience, as well as one-on-one with customers who request a more personalized dialogue. Our account managers work closely with customers to identify and be able to drive both upsell and cross-sell opportunities and establish a one-to-many communication channel approach. You will be accountable for the overall customer wellbeing by supervising customer health, driving customer adoption through the FoodIQ® process, and acting as a partner concern point for customer issues.
What you will do:
- Act in partnership with Sales to ensure customer's transition to the Zerocater meal program is successful
- Become a trusted advisor to customers by offering guidelines, suggestions, and best practices for their particular meal program
- Onboard new customers to provide additional feedback and coaching to all key players both internal and external
- Act as the communication bridge between customer and ZC team partners from other departments (i.e. Sales, Support, Catering Operations, Food Curation, etc.)
- Able to identify risk and the ability to work quickly to mitigate potential churn or down-sell by leveraging your deep relationships developed with the customer.
Qualifications for success:
- 4 years of B2B customer success and/or account management experience supporting large to enterprise clients
- Proficiency in project management, Salesforce, and spreadsheet applications
- Proven track record of working cross-functionally with multiple teams
- Ability to demonstrate a strong sense of ownership for customer satisfaction, even if it requires you to expand the scope of your role at times
- Proven success in identifying gaps in the current program and demonstrating creative ways to affect change/suggest enhancements
What we offer:
Not only will you have the opportunity to grow your career with other food-obsessed colleagues who have a shared passion for creating delight for customers, you will also work alongside a highly collaborative team that values leading with trust and respect, and taking smart risks.
- 401k match with immediate vesting
- Unlimited PTO, 9 paid holidays, 5 days of sick time, plus 8 hours of volunteer time
- Low to no-cost comprehensive health insurance (Blue Cross)
- Medical concierge through One Medical
- Dental & vision coverage
- Employer-paid life, short-term and long-term disability insurance
- $100 monthly gym stipend
- Equity
Compensation: Base salary $100k-$120k 20% variable potential
The shared meal elevates eating from a mechanical process of fueling the body to a ritual of family and community, from the mere animal biology to an act of culture."
- Michael Pollan
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you need assistance or an accommodation due to a disability, please contact us at accommodations@zerocater.com.
Zerocater builds revolutionary corporate catering and cafeteria solutions employees love while saving companies millions of dollars as they transition to the hybrid workplace. With its Cloud Cafe, Hybrid Cafe, Managed Cafe, and Event Cafe products; Zerocater has built corporate cafeteria and office catering programs for companies of all sizes from growing startups to the Fortune 500. Thousands of companies like Robinhood, Datadog, Airtable, and McKinsey choose Zerocater for the customized, consistent, and diverse meal experiences its products offer, while also reducing costs by giving companies the flexibility to only pay for the employees who come into the office. Zerocater currently offers its corporate cafeteria and office catering products in the San Francisco Bay Area, New York, Chicago, Los Angeles, Boston, Austin, Denver, Seattle, and Washington D.C. with additional markets in the U.S. and Canada coming online every month. Since completing YCombinator in Winter 2011, Zerocater has raised $38.5M from leading investors including Cleveland Avenue, Remus Capital, Romulus Capital, Struck Capital, SV Angel, Keith Rabois, Yuri Milner, Paul Buchheit, and Justin Kan. For more information visit zerocater.com and follow @Zerocater on Facebook, Instagram, LinkedIn, and Twitter.
For more information, please visit: zerocater.com.
Salary : $100,000 - $120,000
