What are the responsibilities and job description for the Application Engineer/Technical Support Engineer position at Zerova Technologies USA LLC?
About Us:
Zerova Technologies designs and manufactures a complete line of electric vehicle (EV) charging solutions that power brands globally. Whether white-label or collaborative design partnerships, Zerova works closely with its customers to ensure success and align with their global channel strategies.
As a subsidiary of Phihong Technology, Zerova leverages their 50 years of experience as a global manufacturer of power products to provide an industry-leading product portfolio to address a broad set of EV charging use-case scenarios.
Zerova places importance on cultural compatibility with its partners and strives to integrate green energy, carbon reduction, and sustainable development practices into its solutions.
Responsibilities:
- Provide support to field engineers and customers, including technical problem-solving, diagnosis, repair, installation, modification, system upgrades, and customer training.
- Conduct problem analysis and identify issues of varying complexity.
- Effectively manage escalations and critical customer situations.
- Collaborate closely with field support, engineering, and operations teams to offer feedback on serviceability, reliability, ease of installation, upgrades, and other quality metrics related to customer tools and issues.
- Deliver Root Cause Analysis (RCA) reports for each technical support case.
- Capable of replacing various components within an EVSE station.
Desired Characteristics:
- Proficiency in reading block/wiring diagrams.
- Self-motivated and proactive.
- Comfortable working with wiring, installation, and diagnosis of 3-phase AC power connections.
- Experience in updating firmware for Linux kernel devices.
- Quickly grasps the functional algorithms of EVSE applications (e.g., AC contactor, breaker, boards).
- Excellent written and verbal communication skills.
Qualifications:
- Minimum of 1 years of experience in technical support or troubleshooting.
- Proven skills and experience in electrical wiring, product reliability, testing, or quality engineering.
- Experience with electric vehicle systems/components, including RESS, motors, motor controllers, charging systems, high voltage, lithium batteries, and/or EV/HEV control systems.
- Ability to handle and resolve field-related issues to minimize downtime.
- Strong communication skills, capable of conveying complex concepts clearly and concisely.
- Knowledge of basic TCP/IP is required; understanding of 7-layer application protocols is a strong advantage.
- Willingness to travel domestically up to 10%.
Education Requirements:
- Bachelor’s Degree in Electrical Engineering (EE), Computer Engineering (CE), or Computer Science (CS) is strongly preferred, or equivalent experience
Other Requirements:
- Ability to lift up to 50 pounds.
Benefits:
- 401(k) matching
- FSA accounts
- Dental insurance
- Health insurance
- Vision insurance
- Life insurance
- Paid time off
Besides travel, this is a fully onsite position located in Fremont, CA; Monday- Friday from 9 am to 6 pm. Some flexibility with hours depending on work schedule.
Zerova is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary : $90,000 - $110,000
