What are the responsibilities and job description for the System Support Analyst I position at ZEST Consulting LLC?
Job Description
Job Description
Amick Brown is looking for an experienced System Support Analyst I for an implementation project at our direct client in the public sector.
Location : Port of San Diego, CA
Duration : 6 Months
Estimated pay range : $30-45 per client contract and candidate skills, experience and work location.
We are looking for a System Support Analyst I (Help Desk) who can work on-prem 8am-5pm to help our team for up to 6 months. This person will be working in our System Support (Help Desk) team onsite helping our customers.
Systems Support analyst will :
- Be customer focused, provide quality IT support, provide effective and timely customer interactions, and provide resolutions and ticket assignments.
- Improve IT's speed, efficiency, and effectiveness for Tier 1 / 2 Service Desk customer interactions by being available and escalating to next level when needed.
- Log every customer interaction in a ticket system including resolving tickets or similar
- Improve early identification of major Incidents by correlating multiple related customer reports and taking appropriate action efficiently and effectively.
- Provide guidance to users for entering IT Service Requests and self-service tools that are available to customers (ex : password resets) and assistance in navigating to other support entities.
- Provide all Help Desk troubleshooting on all software and hardware issues.
- Escalate relevant tickets to next level when needed, and without delay.
- Perform routine tickets including, but not limited to :
- Passwords unlock / resets
- Troubleshooting end-user Windows operating system issues
- Microsoft Office 365 Suite questions and issues
- Install and configure new computer hardware and software
- Identify the cause of a problem and troubleshoot hardware and software issues.
- Mobile Device questions and issues
- Troubleshooting applications like Adobe, DocuSign, Teams, etc.
- Install / Uninstall / Reinstall software applications as necessary
- Troubleshoot VPN connectivity issues
- Install or map printers / troubleshoot
Amick Brown is an Information Technology consulting company specializing in ERP, Data Analytics, Information Security, Application Development, Networking, and Cloud Computing.
The company was founded in 2010 and is headquartered in San Ramon, California.
Salary : $30 - $45
