What are the responsibilities and job description for the Program Manager position at Zeta Global?

WHO WE ARE

Zeta Global (NYSE : ZETA) is the Data-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform - powered by one of the industry's largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world.

THE ROLE

We are seeking a dynamic and results-driven Program Manager to lead and coordinate internal QA and cross-functional initiatives. In this role, you will collaborate with diverse teams to identify improvement opportunities, streamline processes, and drive strategic projects that enhance product quality and operational efficiency. You will act as the central point of communication and accountability, ensuring successful project execution and alignment with organizational goals. If you have a passion for fostering collaboration and delivering impactful results, this is the role for you.

Key Responsibilities :

Collaborate with QA leadership and cross-functional teams to identify, plan, and execute key initiatives that enhance QA processes and align with organizational

goals.

Lead the coordination of cross-functional projects, ensuring seamless collaboration between QA, engineering, product management, and other

departments.

Establish and manage project plans, timelines, and deliverables to ensure successful execution and achievement of objectives.

Identify opportunities for process improvement within QA and broader organizational workflows, driving the implementation of solutions that improve

efficiency and quality.

Act as the central point of contact for cross-team initiatives, facilitating communication and resolving roadblocks to maintain progress.

Monitor and report on the status of initiatives, providing updates to senior leadership and stakeholders on progress, challenges, and successes.

Build and foster relationships across teams to promote a culture of collaboration and shared accountability.

Analyze project outcomes and feedback to continuously refine and improve processes and practices.

Qualifications :

Bachelor's degree in Business, Engineering, Computer Science, or a related field (or equivalent experience).

5 years of experience in program or project management, preferably in a QA or software development environment.

Proven track record of managing and delivering complex, cross-functional projects on time and within scope.

Strong understanding of QA processes, methodologies, and tools, with the ability to bridge technical and non-technical stakeholders.

Experience working with globally distributed teams, fostering collaboration across different time zones and cultures.

Exceptional organizational and multitasking skills, with the ability to manage competing priorities effectively.

Excellent communication and interpersonal skills, with experience facilitating collaboration across diverse teams.

Proficiency with project management tools and methodologies (e.g., Agile, Scrum, Kanban).

Skills and Competencies :

Strategic thinking with a solution-oriented mindset.

Strong analytical and problem-solving abilities.

Leadership skills to inspire and motivate cross-functional teams.

Adaptability to thrive in a fast-paced, dynamic environment.

COMPENSATION RANGE

The compensation range for this role is $100,000.00 - $120,000.00, depending on location and experience.

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual's sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.

We're committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here : https : / / zetaglobal.com / blog / a-look-into-zetas-ergs /

ZETA IN THE NEWS!

https : / / zetaglobal.com / press / ?cat=press-releases

LI-DD1

Salary : $100,000 - $120,000

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