What are the responsibilities and job description for the Customer Support Coordinator position at Zeus Fire and Security?
Role Overview
The Customer Support Coordinator is responsible for handling multiple assigned duties throughout the day to support our customers
Key Responsibilities
Accurately enter and update all pertinent customer data, include customer hierarchy information, into multiple databases (Manitou, Sedona, RAVEN, Compass / Remotelink).
Manage scheduled reporting and generate reports as needed.
Schedule and perform training with new and existing customers for their alarm and video systems
Generate video clip retrievals per clients' request.
Complete non-help desk / support projects as needed.
Ability to interact professionally with customers both internal and external, peers, and executive staff.
All other duties as assigned.
Qualifications
High School Diploma
Five years of customer support work experience or equivalent experience
Experience in a technical support role preferred
Work Requirements :
- Position requires use of PC for brief and extended periods of time depending upon project.
