Director of Customer Facing Technology

About us :

Zeus Fire and Security represents the holding company for a new Access Holdings platform investment within the Fire Protection & Security sector. Zeus was established to build a national network of fire protection and security providers recognized for execution excellence across a variety of service lines in high quality end markets. Zeus addresses customer's commercial and residential fire protection and security needs through a broad array of services from mission critical fire system installation, testing and inspection to physical security system installation and video monitoring. Zeus was established with the singular purpose of partnering with industry-leading fire and security operators who are seeking a collaborative growth partner dedicated to inspiring and accelerating the long-term growth of business and team members.

Role Overview

The Director of Customer Facing Technology will lead the Technology Center of Excellence (CoE) at Zeus Fire and Security, driving innovation, product development, and customer engagement. This role is responsible for evaluating new ideas, managing cross-functional collaborations, establishing knowledge repositories, and overseeing vendor relationships. The ideal candidate will ensure alignment with strategic goals while delivering impactful, customer-centric technology solutions.

Key Responsibilities

1. Innovation & New Product Introduction (NPI)

• Idea Validation : Develop and implement processes to evaluate new product ideas for feasibility, market potential, and strategic alignment.
• Development Framework : Define and manage product development stages, from concept to prototype to market-ready solutions, with clear milestones and deliverables.
• Cross-Functional Collaboration : Build and lead diverse teams from hubs, marketing, sales, and customer service to drive innovation.
• Pilot and Testing : Oversee pilot projects, user testing, and data analysis to refine products before launch.
• Go-to-Market Strategy : Collaborate with marketing and sales to craft comprehensive strategies, including product positioning, launch plans, and sales enablement.
• Launch and Monitoring : Manage product launches, monitor performance metrics, and incorporate customer feedback for continuous improvement.
• Training and Support : Develop training materials and resources to support internal teams and customers for new product adoption.

2. Knowledge Management

3. Vendor Management

4. Customer Engagement

5. Performance Metrics

6. Collaboration and Partnerships

7. Compliance and Standards

Qualifications

Key Attributes :

EEOC Statement

Zeus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.