Preventative Service Sales Representative

Martin Systems

Since 1974, Martin Systems has helped people be better prepared and protected with the most modern technology in security, fire, and life safety. With over 50 years in the business, Martin Systems has consistently delivered excellence and innovation. Recently, we have added several offices and expanded our installation and service footprint to include Green Bay, Milwaukee, Madison, Door County, Appleton, The Lakeshore, and Central Wisconsin. Martin Systems is a community-based business involved in civic contributions throughout the state. We sponsor McGruff House’s, Boys and Girls Clubs, Big Brothers & Big Sisters, and local children’s fire and safety programs. Our employees participate in Crime Stoppers, Crime Prevention Associations, and other safety-minded community organizations.

Key Responsibilities

• Proactively reach out to existing customers to promote Inspection, Test, and Monitoring services.
• Call newly acquired customers to generate opportunities for upgrades and cross-selling.
• Respond to inbound inquiries and follow up on leads generated from marketing campaigns.
• Conduct phone-based consultations to assess customer security needs and recommend appropriate solutions.
• Present and demonstrate security solutions remotely, tailoring offerings to customer needs.
• Handle customer complaints related to service call billing and offer fee abatements in exchange for new repair service agreements.
• Work with the inspections team to quote and sell deficiency repairs based on inspection reports.
• Drive re-contracting and renewal efforts for customers impacted by new acquisitions.
• Qualify and nurture leads to build a strong sales pipeline.
• Negotiate pricing, terms, and service agreements to close deals over the phone.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Meet and exceed monthly, quarterly, and annual sales goals through consistent outreach and follow-up.
• Analyze sales data to identify trends and areas for improvement
• Work closely with marketing and field teams to optimize sales strategies.
• Stay up to date on industry trends, competitor offerings, and security innovations.
• Participate in ongoing sales training and professional development to refine sales techniques.

Qualifications & Skills

• High school diploma required; bachelor’s degree in Business, Marketing, or a related field preferred.
• Minimum of 3 years of inside sales experience, preferably in security, technology, or a related industry.
• Strong phone-based sales and negotiation skills.
• Proven ability to handle objections and turn customer concerns into sales opportunities.
• Excellent verbal and written communication skills.
• Comfortable using CRM software and Microsoft Office Suite.
• Self-motivated, results-driven, and able to thrive in a fast-paced sales environment.

Work Requirements

• This is an office-based role with extended periods of phone and computer use.
• Limited travel may be required for team meetings or training sessions.

EEOC Statement

Martin Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.