What are the responsibilities and job description for the Project Coordinator position at Zeus Fire and Security?
Role Overview
The Project Coordinator is the primary point of contact for our valued customers during business hours. This role addresses customer inquiries, resolves issues, and assists with a range of requests. The Project Coordinator will use problem-solving skills and product knowledge to ensure customers receive the best possible service.
Key Responsibilities
- Handle requests related to account management. Update and maintain customer records in the database.
- Support the scheduling of material and labor to ensure on-time project completion.
- Investigate and resolve service problems by identifying root causes and providing effective solutions. Follow up with customers to ensure their issues are fully resolved.
- Create service tickets for issues that cannot be resolved over the phone, ensuring that detailed information is documented.
- Manager customer accounts by accurately recording information and ensuring data integrity.
- Review customer profiles to identify their unique needs and recommend appropriate services, including upgrades and new service options.
- Handle customer complaints via phone, email, or mail with professionalism and empathy. Work towards finding satisfactory resolutions to customer concerns.
- Assist technicians by ensuring accurate documentation of client accounts.
- Generate and maintain reports related to customer interactions and service requests.
- Other duties as assigned
Qualifications
Work Requirements
The Alert Alarm Benefit :
Compensation starts at $22 / hour
We offer a full benefits package including health, dental and eye insurance, Short Term Disability, Life Insurance, a 401k savings plan, paid-time-off benefits, training, opportunities for growth and development, and a team that cares about you. We even offer pet insurance!
EEOC Statement
SRP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws
Salary : $22
