Quality Engineer Strategic Customer Accounts

Job Description

Working as a member of the Strategic Customer Care team the Senior Quality Engineer for Strategic Accounts will serve as the primary point of contact for quality-related matters for a designated group of strategic customer accounts. This role will require strong technical expertise, excellent communication skills, project management skills and a deep understanding of Zeus products and quality management systems/ regulatory requirements.

Responsibilities

• Provide comprehensive, corporate wide quality oversight for assigned strategic accounts.
• Monitor customer satisfaction levels and drive appropriate actions for quality-related concerns or issues promptly, including travel to customer and Zeus locations as appropriate.
• Manage Change Request Notifications to strategic customers and ensure that changes are implemented in an effective, collaborative robust & sustainable manner.
• Serve as the primary point of contact for quality-related inquiries and issues from strategic customers.
• Effectively communicate quality-related information to customers and internal stakeholders.
• Build strong relationships with customer quality teams and maintain open lines of communication.
• Collaborate closely with Corporate Quality, Site Quality, Global Supply Chain, and Global Account Managers to ensure alignment and coordination of quality efforts.
• Provide technical support and guidance to site quality teams on customer-specific requirements.
• Facilitate problem-solving and continuous improvement initiatives across the organization.
• Identify and assess potential quality risks associated with strategic accounts.
• Develop and implement effective risk mitigation strategies.
• Monitor and report on the effectiveness of risk management measures.
• Ensure integration and adoption of customer’s technical requirements in Zeus’ systems.
• Analyze customer satisfaction and feedback and summarize these results to executive leadership
  
  

Qualifications

• Bachelor's degree in engineering or a related field.
• Minimum of 5 years of experience in quality engineering or a related role within a manufacturing environment.
• Strong understanding of quality management systems, such as ISO 9001, AS9100D, ISO 13485
• Strong experience using software platforms including Microsoft Office
• Experience with quality tools and techniques, including root cause analysis, failure mode and effects analysis (FMEA), and DMAIC methodologies.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a cross-functional team.
• 50% Travel required
• Hybrid Role based in Columbia SC
  
  

Additional Skills (Preferred)

• Experience in a regulated industry, such as medical devices.
• Proficiency in project management.
• Experience using customer relationship management, ERP and eQMS programs