What are the responsibilities and job description for the IT Systems Administrator position at ZF Group?
As an IT Systems Administrator, you will join a geographically distributed group of skilled professionals, with 10 core members across Michigan, Ohio, and Canada, and a broader team of 25 supporting other ZF locations throughout the United States. We work together to support and maintain critical IT infrastructure, including desktop, server, and network systems, to ensure seamless operations for internal and external customers worldwide. You’ll be responsible for administering hardware, software, operating systems, and virtualization, helping us meet the ever-evolving demands of our users. Together, we strive to deliver reliable and efficient IT services while fostering a collaborative and supportive environment.
What you can look forward to as an IT Systems Administrator- Proficient understanding of Dell & HP server hardware concepts, installation, configuration, and troubleshooting. Procure and assist with hardware and/or software installation/deployment.
- Proficient understanding of Juniper networking hardware, concepts, installation, configuration, and troubleshooting. VLANs, Trunking, ACL’s, Port-Channeling, QoS.
- Ability to install, configure, operate, and maintain Operating Systems including Windows Server 2019/2022, VMware ESXi 8.0. SLES, RHES, & Ubuntu a plus. Ability to support a Dell & Lenovo desktop/laptop environment with an emphasis on customer service.
- Sound operational knowledge of Active Directory, DNS, Windows Server. Proficient with Windows PowerShell.
- Experienced with Converged Infrastructure. General knowledge of SAN technologies.
- Compile and develop documentation in order to create a knowledge base for software and hardware supported by the Delivery & Support team. Support daily operations for the Delivery & Support team within North America with extended support globally.
- Assist senior and entry-level analyst(s) within the global domain function IT with day-to-day activities related to the procurement, deployment and operational support of standard hardware and software offerings.
- Provide first and second-level support for the office and production environments for services provided through the central domain IT.
- Associate’s Degree, technical certification(s), or equivalent IT experience (Bachelor's Degree preferred)
- Minimum of 3 years of experience in the IT field encompassing a majority of the following areas – Dell & HP Server Hardware, Microsoft Server Operating Systems, VMWare vSphere, shared storage systems, Juniper networking
- Minimum of 3 years of experience providing customer support and resolution regarding technical issues
- Proven analytical abilities in addition to strong troubleshooting and diagnostic skills
- Proven abilities to diagnose performance issues and tune system performance
- Ability to communicate technical concepts, information, and service-related topics with cross-functional teams and all levels of personnel and management
- Ability/willingness to travel up to 20% (both domestic and international)
- Ability/willingness to meet flexible schedule arrangements per customer requirements (i.e. off-shifts, on-call)
- A supportive collaborative team environment
- Annual Incentive Plan
- Paid Vacation
- 401k Plan
- Health Care Benefits
- Paid Holidays
- A strong diversity culture
- Supportive Employee Groups and community outreach activities
