What are the responsibilities and job description for the SERVICE ENGINEER position at ZF Group?
Req ID 77045 | Vernon Hills, United States ZF Services, LLC
About the Team
At the heart of our team is a close-knit group of three dedicated professionals, all united by a passion for delivering top-tier service and innovative solutions. As a Service Engineer, you'll play a pivotal role in a dynamic, cross-functional environment, collaborating with teams such as Customer Service, Production, Operations, Quality, and Engineering to ensure the smooth implementation of service actions and customer satisfaction. The opportunity to work with cutting-edge ZF products and handle diverse challenges, from warranty inspections to proactive technical support, will expand your expertise while offering a broad scope for personal and professional growth.
What you can look forward to as a Service Engineer
- Implementation and coordination of service actions both in house and in field.
- Establishes and maintains positive customer relationships for technical issues and customer satisfaction.
- Interprets, distributes and follows up to ensure Service Change Notices are implemented throughout the organization.
- Creates and distributes Technical Service Bulletins for ZF product to aid customers in product installation.
- Proactively alerts Industrial Business Line Product Management and Quality department about potential safety and technical issues on ZF product. Helps to find solutions by using problem solving process.
- Provides technical support on new product releases, B.O.M.'s and catalogs.
- Assist in warranty inspections and provides failure analysis on ZF product warranty claims which may require some travel.
- Travel internationally and domestic up to 20%.
Your Profile as a Service Engineer
Why you should choose ZF in Vernon Hills
The expected base compensation for this role is $59,600.00- $74,500.00 annually. Actual base compensation within the identified range will vary based on factors relevant to the position.
What We Offer :
Be part of our ZF team as Service Engineer and apply now!
Contact
Kyle Nader
DIVERSITY COMMITMENT :
Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice.
With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility.
Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and / or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity / Affirmative Action Employer M / F / Disability / Veteran
What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?
At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.
Find out how we work at ZF :
Full Time
Salary : $59,600 - $74,500
