Service Desk Front Office Engineer SCALAR (m/f/d)

Job Description

About SCALAR 
SCALAR is ZF’s pioneering orchestration platform. Using real-time data and predictive analysis, SCALAR streamlines operations, directing vehicles to the right place at the right time. Our innovative SaaS solutions not only enhance fleet efficiency but also contribute to safer, less congested roads. SCALAR is a community of passionate innovators and problem-solvers and with distributed teams across the globe, we encourage remote-first work practices. We view diversity as a feature, not a bug, and actively invest in breaking the mold as a SaaS brand in the automotive industry. We are committed to fostering a culture that inspires and empowers, where everyone's voice is heard and collaboration drives success

The Service Desk Team provides customer service on Level 1 via telephone or email from our office nearby Stockholm (Södertälje). The first step is to analyze the issue on a detailed level and try to solve it, otherwise, it will be passed on to 2nd level. Other tasks include automation projects, assisting the Account Management, etc.

Your responsibilities as Service Desk Front Office Engineer SCALAR (m/f/d)

• You will be the first-line support to provide technical support to customers, field engineers, technicians
• Provide support to customers/users where the product is highly technical or sophisticated in nature
• Reporting design, reliability, and maintenance problems or bugs
• Supporting remotely customer installations

Your Profile as Service Desk Front Office Engineer SCALAR (m/f/d)

• Bachelor's degree in IT or equal experience; we also welcome applications from junior candidates
• Experience in a Helpdesk / Customer Service Desk role is desirable
• Experience in the transport or logistics domain is preferred
• Knowledge of hardware and software; Good communication skills and a customer – and service-oriented approach
• Strong customer focus paired with solution orientation, analytical skills, and resistance to stress
• Passion for perfect customer service and Team player
• Fluent in Swedish and English language both written and spoken, additional Nordic languages will be a plus

Why should you choose ZF in Sweden?
You will step into a vibrant culture that values openness and transparency. Our team members are not just passionate about their work; they firmly believe that the beating heart of our success lies in our team spirit and the joy we bring to our daily tasks. In this dynamic, rapidly evolving, and stimulating ecosystem, we offer attractive benefits, including: 

• Open, transparent company where product leadership, relationship, and respect are key values
• Flexible working hours
• Hybrid mode of work (home office and work on premises)