EVS Manager

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

The EVS (Environmental Services) Manager maintains high standards of cleanliness and assists customers as necessary to ensure their satisfaction. The EVS Manager supervises housekeeping staff in daily operations, providing a clean, sanitary and attractive facility in a cost effective manner. This leader has responsibilities for housekeeping and heavy-duty cleaners on all shifts. This leader oversees the daily operations and performance of employees on shift.  Responsibilities include conducting interviews, performance appraisals and discipline action recommendations, addressing employee complaints and resolving problems. 

• Monitor work assignments for housekeeping staff. 

• Inspects areas of responsibility to ensure completion of assignments. 

• Provides on-site training and education for staff on proper cleaning/housekeeping techniques, job efficiency, safety, and health.   

• Maintains adequate inventories. 

• Must ensure effective communication of all departmental/Company information to staff. 

• This role necessitates a hands-on manager who actively engages with the team, rather than solely performing administrative duties.  

• Reviews cleaning products and equipment for improvements in usage. 

• Communicates with faculty, administrative and professional staff 

• Responsible for ensuring compliance with company policies, procedures, laws, regulatory requirements, including required training.  

• Must be able to interact with guests and provide guest service according to company standards. 

• Assist with general cleaning and maintenance duties. 

• Must lead by example; Provide coaching as appropriate to assist EVS leads and employees in reaching their full potential as a member of the team.  

• Oversees the daily operations and performance of employees on shift. 

• Compiles reports and keeps records as needed. 

• Must always demonstrate ethical and cooperative behavior with guests, co-workers and leadership. 

• Create a positive, professional work environment emphasizing a teamwork approach and effective communication. 

• Maintain professional conduct and appearance. 

• Performs other duties as may be assigned by department and/or company management. 

• Follow all cleaning, sanitation and PPE position specific guidelines. 

BRING US YOUR BEST.

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be a minimum of 21 years of age. 

• Bilingual skills are preferred and beneficial to interdepartmental communication.
• Must qualify for licensing with the New Mexico Racing Commission. 

• Associates degree and a minimum of three years of related experience or equivalent combination of education or experience required.   

• Supervisory experience required. 

• Must be able to effectively communicate both oral and written. 

• Must be able to work indoors and/or outdoors and in various weather conditions. 

• Knowledge of general housekeeping procedures, housekeeping projects, cleaning techniques, contracts and products/chemicals.   

• Ability to supervise, schedule and discipline a multi-member staff.  

• Computer experience in Word, Excel and Outlook.    

• Strong customer service and interpersonal skills are required. 

• Ability to work as part of a team and to promote cooperative approach between departments. 

• Ability to work unsupervised. 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Frequent brisk walking, climbing stairs, bending, stretching, reaching, kneeling, squatting, and standing for long periods of time.   

• Working in small, confined areas, with floors, which are or may become slippery in the process of conducting work activities.  

• Occasionally works in high, precarious places. 

• Lifting from 50 to 75 pounds to stack, store or move materials, supplies and equipment.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer