What are the responsibilities and job description for the Front Desk Agent position at Zieg Hospitality Corporation?
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Keeps accurate accounts on cash, checks and credit card transactions
Handles confidential information, including guest records, with a high degree of integrity
Makes daily deposits (as applicable) •
Verifies room charges and rates; verifies register has appropriate starting cash
Manages daily paperwork including occupancy report, guest list, cash drawer summary, balance sheet, account summary, history file, and housekeeping report
Submits reports to corporate office as appropriate
Monitors room availability
Blocks rooms and handles guest requests
Performs and documents security walks on a regular basis
Has a thorough knowledge of emergency procedures and implementation of procedures
Prepares continental breakfast on time; replenishes breakfast items as needed
Performs duties of a Guest Service Agent, including laundry functions as directed
May be required to make management decisions in manager’s absence
All other duties as assigned
Working conditions:
Flexible, must be willing to work the overnight hours, as weekends and holidays based on the business needs Physical requirements • Constant standing and walking throughout shift for up to 8 hours • Physically demanding; lift, push, pull up to 20 lbs • Kneeling, pushing, pulling, lifting • Occasional ascending or descending stairs
About Zieg Hospitality Corporation
Welcome to Zieg Hospitality Corporation, where passion meets purpose in the world of hospitality. As a growing leader in hotel management, we are committed to creating memorable guest experiences, fostering a culture of innovation, and empowering our associates to thrive. At Zieg, we believe that investing in our team is the key to our success, offering opportunities for professional growth, collaboration, and leadership. Our mission is driven by three core pillars: strengthening our culture through associate development, driving consumer choice for our hotels, and maximizing owner value. Join us and be part of a dynamic team that values diversity, celebrates achievements, and inspires excellence every day. Together, we’re not just building hotels—we’re building careers and unforgettable guest journeys.
