Inside Sales Representative - No Cold Calling!

Description

Job Title: Inside Sales Representative  

Department: Solutions & Customer Experience

Reports to: Solutions and Customer Experience Leader 

Location: On-Site in Centerville, OH

Schedule: Monday-Friday: 8AM until 5PM. Required overtime hours until 7PM and occasional Saturday hours during peak season (February- May)

Compensation: $50,000-$70,000 (Base Salary Commission)

Welcome to the Z- Team!

Ziehler Lawn Care is a local, industry leading lawn care company that has been growing since 1999! Voted BEST PLACE TO WORK 2024 in the Dayton Business Journal and Lawn and Landscape magazine!  We offer high quality products and services including fertilization, weed control, pest prevention, and aeration and seeding to residential homeowners within the Dayton and Cincinnati markets. Our goal is to Make Life More Enjoyable for 20,150 people by 2030, and we will achieve this by continuing to build passionate teams who work together to deliver The Unmatched Customer Experience. 

Why Grow with Us?

• We’re family owned. We hire people, not #s. We understand a family’s need for work-life balance. We offer stability, health care benefits, retirement planning, paid time off and more! We’ve been successfully growing on average 26% per year since 2016.
• We strive to be a trusted lawn care provider to our customers, prioritizing a consultative, solutions-based approach. 
• We have local markets and team members, including our owners and department leaders. We collaborate, strategize and support one another daily. We are active in our communities.
• We offer quality products and services with defined quality assurance programs. Our customers get enjoyment from what we do and our Z-Team is proud of it. 
• We work hard, but play hard! We host many team building events and lunches.
• We care about the success and happiness of our people. We consciously invest the time and resources it takes to develop great teams and have a progression planning and awards recognition programs to celebrate!

Benefits and Perks

• Base compensation rate plus uncapped commission, incentives
• Consistent day-time schedule
• Medical, Dental, Vision Insurance Packages
• Paid Time Off
• Retirement Plan with Company Match Program
• Additional Employee Incentives 
• Employee Discounts on Services

Job Summary:

The Inside Sales Representative is the Solutions Specialist on our Z-Team. Solution Specialists will help our customers over the phone to find a solution or service that will fit their lawn care, tree care and/or pest control wants and needs. The Solutions Specialists will also provide the best Unmatched Customer Experience. 

Responsibilities:

• Ensures our promise to deliver the Unmatched Customer Experience to our customers
• Assists residential customers over the phone with their lawn care, tree care or pest control needs, and to find the appropriate solution/recommendation for our customers and/or prospective customers
• Becomes a trusted advisor for customers and builds long-term relationships that result in increased retention and add-on sales
• Utilizes solution-based selling for inbound/outbound prospects
• Achieves sales goals utilizing solution-based selling
• Cultivates leads and referrals through coworkers (technicians and office staff) and current customers
• Generates emails and estimates for proposed services
• Resolves customer issues, complaints or any questions
• Monitors sales reports for insight into strengths, weaknesses and opportunities
• Maintains sufficient knowledge of lawn care, tree care and pest control programs that Ziehler Lawn Care offers
• Obtains and enters accurate data into CRM while speaking to customers
• Works as a team player to help sales team members and customer experience team members complete tasks
• Other duties as assigned

Requirements

Required Skills/Abilities:

• Ability to maintain a positive demeanor at all times
• Excellent verbal and written communication skills
• Driven to sell solutions to help others, meets goals and is motivated to problem-solve
• Basic computer skills with the ability to multi-task and remain organized between phone calls, software systems and dual monitors in a fast-paced environment
• Ability to work overtime until 7 PM and occasional Saturday daytime hours during peak season (February- May)

Education and Experience:

• High school diploma or equivalent 
• Prior successful experience in fast-paced customer service; inside sales experience is a plus

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer and multi-line telephone system

Salary : $50,000 - $70,000