What are the responsibilities and job description for the Customer Service Representative position at ZILLION TECHNOLOGIES, INC?
Company Description
Zillion Technologies Inc. - (ZTI) is a global business consulting and technology solutions provider. Zillion delivers innovative business solutions that give clients a competitive edge.
Job Description
Job Title: Customer Service Representative
Job Location: Fully remote
● Pay: $16.00/hr W2
● Job Type: 12 month contract-to-hire
● Shift Dates/Times: 11:00 a.m. – 8:00 p.m., 12:00 p.m. – 9:00 p.m., or 1:00 p.m. – 10:00 p.m. EST
● Benefits: Health, Vision, Dental, 401K
Job Description: The Customer Service Representative provides front line, direct contact with customers when filing claims over the phone. They also inform customers of the organization’s products and/or services.
Job Details:
- Files claims by collecting pertinent information from customers.
- Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance.
- Follows standard screens/scripts to perform most tasks, the ability to navigate a computer-based system, maintains and updates company records as needed.
- Processes and determines coverage by reviewing forms and other applicable records.
- Maintains professionalism and effectively interacts with all contacts, both internal and external.
- Maintains department quality standards and performs job duties as directed by supervisor
Qualifications
Successful candidates will possess the following:
- High School Diploma or GED
- 6 months of customer service experience in a call center role
- Excellent written and verbal communication skills
- Exceptional customer service skills
- Strong conflict resolution skills
- Proficiency in Microsoft Office programs, i.e. Excel, Outlook, Word
- An eye for detail and effective data entry skills
- Must be able to handle/process high call volumes while adhering to scheduled breaks
- Minimum typing speed of 35 WPM
Additional Information
Thanks & Regards,
Praveen Kumar,
Sr. Recruiter
Zillion Technologies Inc
E-mail: praveen(at)zilliontechnologies(dot)com
Phone: 571-814-3745
Salary : $16
