What are the responsibilities and job description for the Human Resources Services Specialist / HR Shared Services ( LOCALS ONLY ) ---- Remote and Onsite Twice a week position at Zillion Technologies, Inc.?
US citizens / GC Holders / GC EADs ONLY
*****LOCALS ONLY ******
THIS IS A DIRECT BANKING CLIENT REQUIREMENT !
Those authorized to work without sponsorship are encouraged to apply please.
Reach Shaily Sharma - 9084874334
Email: shaily(at)zilliontechnologies(dot)com // 9084874334
Human Resources Shared Services Representative / HR Shared Services Representative /
HR SSC
Location : Remote and Onsite Twice a week ( Vienna, VA // Pensacola, FL // Winchester, VA )
Duration : Long term ongoing with no end date
Prefer candidates who have experience with customer service via the phone
To serve as trusted advisor to company employees by responding to HR related requests and inquiries and providing guidance to internal/external customers. Identify. research and
resolve issues/discrepancies, and review and process HR personnel transactions.
Responsibilities:
Maintain knowledge of HR services and answer or appropriately route employee inquiries pertaining to basic HR programs, processes, procedures, and communications
Analyze and interpret basic issues; select methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately
Resolve or arrange for resolution of basic operational/processing issues, inquiries, and complaints
Provide guidance to internal/external customers and stakeholders regarding basic SSC processes and HR services
Perform functions in adherence to defined service level agreements
Ensure compliance with all HR related policies. practices, and procedures
Support on-going quality control checks to ensure efficiency and accuracy of basic processes and procedures
Perform research for process improvements; provide information to senior staff and leadership as directed
Perform other duties assigned
Qualifications:
Experience in positions which reflect the ability to work independently; exercise sound judgment; display a high degree of initiative; and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function
Ability to work independently and in a team environment
Familiarity with various Human Resource issues, services, and systems
Desired : Exposure to human capital management systems
Desired : Familiarity with company products, services, programs, policies, and procedures
Basic skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations
Advanced customer service focus and relationship management skills
Effective database and presentation software skills
Effective organizational. planning and time management skills
Effective research, analytical. and problem-solving skills
Effective skill exercising initiative and using good judgment to make sound decisions
Effective skill maintaining accuracy with attention to detail and meeting deadlines
Effective verbal and written communication skills
Exposure to human capital management systems
Familiarity with company products, services, programs, policies and procedures
Please send qualified resumes directly to : shaily(at)zilliontechnologies(dot)com // 9084874334
Thanks,
Shaily Sharma
Zillion Technologies Inc.
Asst. Director - Talent Acquisition
9084874334
Email: shaily(at)zilliontechnologies(dot)com // 9084874334
