What are the responsibilities and job description for the Membership specialist position at Zillion Technologies, Inc.?
BEST RATES AVAILABLE
US CITIZENS / Green Card Holders ONLY
NO THIRD PARTIES PLS
THIS IS A DIRECT CLIENT REQUIREMENT !
Those authorized to work without sponsorship are encouraged to apply please.
Reach Saakshi Sahni - 703-955-1070
Email : saakshi(at)zilliontechnologies(dot)com / / 7039551070
Customer Service / Business Support Specialist - Hybrid Role - LOCALS ONLY
$$ BEST RATES $$
Duration : Long term ongoing
Direct Client
Hybrid role - 2 Days a week Onsite Vienna, VA / / 3 Days fully remote
US CITIZENS / Green Card Holders / EAD Green card ONLY
Job Description :
- Schedule Type : Hybrid with the expectation to report onsite a minimum of 2 days per week
- Schedule Shift (Time) : Flexible
- Location : HQ (Vienna, VA)
Qualifications :
- Ability to work independently and in a team environment.
- Advanced knowledge of branch systems and processes
- Advanced research, analytical, and problem-solving skills
- Advanced skill applying research and interpretation of findings to respond to requests for information
- Advanced skill following, interpreting, and applying relevant data / instructions to guidelines, procedures, practices, and regulations.
- Advanced skill navigating multiple screens and PC applications and adapting to new technologies
- Advanced verbal and written communication skills
Responsibilities :
- To receive escalated, moderately complex and / or urgent inquiries related to member accounts, General Ledger accounts, or company systems, policies, and procedures
- To research and respond to branch and member impacting escalated situations, moderately complex account errors, and system issues under supervision
- To assist with comprehensive testing and implementation of enhancements to existing software, and of new systems
- Analyze, research, and resolve problems and discrepancies related to member accounts / loans
- Ensure software / systems meet regulatory and procedural requirements
- Develop and recommend enhancements to improve operational processes and procedures
- Identify and detect errors / omissions; resolve or arrange for the resolution
- Involved in cross-organizational task groups concerning new automated systems, products and / or services
- Perform research for process improvements
- Recommend corrective action when discrepancies occur
- Resolve issues relating to General Ledger accounts and / or company systems
- Test and implement software and / or processes
- Work with other business units to resolve systems and equipment issues
- Perform other duties as assigned
- The number of days reporting onsite will ultimately be determined by the employee's leadership and business unit needs
Please send qualified resumes directly to : saakshi(at)zilliontechnologies(dot)com / / 7039551070
Thanks,
Saakshi Sahni
Zillion Technologies Inc.
Director - Talent Acquisition
Email : saakshi(at)zilliontechnologies(dot)com / / 703-955-1070
Last updated : 2024-11-24
