What are the responsibilities and job description for the Sr. Customer Service Representative ( 100 % ONSITE ) LOCALS ONLY position at Zillion Technologies, Inc.?
US CITIZENS , Green Card holders , EAD Green card holders Only
THIS IS A DIRECT BANKING CLIENT REQUIREMENT !
Those authorized to work without sponsorship are encouraged to apply please.
Reach Shaily Sharma - 9084874334
Email : shaily(at)zilliontechnologies(dot)com / / 9084874334
Sr. Customer Service Representative
Location : 100 % ONSITE ( San Antonio, TX )
Duration : Long-term ongoing open ended contract
- In-person Interviews Required
- Alternating schedules between 7 : 45AM – 4 : 45PM and 9 : 00AM – 6 : 00PM
- Strong critical-thinking and problem solving skills
- Ability to multi-task
- Adaptable to change through regular feedback
- Self-motivated, people oriented team player
- Capacity to tactfully handle customer concerns
- Excellent verbal, written, and active listening skills
- Careful attention to detail and time management
- Proficiency in basic computer skills and ability to navigate multiple software systems
- Minimum of one year Customer Service experience
- 1-3 years’ experience working in a Contact Center environment
- Banking Experience
- Proficient in Microsoft Word, Excel and Outlook
The Sr. Customer Service Representative (CSR) for the Overseas Military Banking Program (OMBP) will assist customers verbally when accepting phone calls and through written responses via online banking messages.
These inquiries and requests range from simple to complex in nature and encompass a wide variety of subject matter areas.
Other responsibilities include, but are not limited to, completing wire transfers, assisting with account inquiries, performing general account maintenance, assisting with online and mobile banking questions or problems, conducting account closures, processing data entries, educating customers on self-service options, and other off phone duties as assigned.
The Sr. CSR is responsible for providing a positive customer experience that leads to improved satisfaction. They will be expected to follow established policies, procedures, and guidelines. Effective communication, both written and verbal, is essential to this role.
The ideal candidate will possess the ability to multi-task and will be expected to think independently but work well as a member of a team. Demonstrating flexibility and remaining open and adaptable to change is a must.
Required Skills :
Desired Skills :
Please send qualified resumes directly to : shaily(at)zilliontechnologies(dot)com / / 9084874334
Thanks,
Shaily Sharma
Zillion Technologies Inc.
Asst. Director - Talent Acquisition
9084874334
Email : shaily(at)zilliontechnologies(dot)com / / 9084874334
