What are the responsibilities and job description for the MIS Administrator position at ZIM Integrated Shipping Services?
At ZIM, we’re creating a buZZ in global shipping innovation, and looking for dedicated professionals to help us reach new horizons. Join a dynamic, inclusive team who will challenge you to grow, and support you every step of the way.
With ZIM, you’ll hear the difference, feel the difference, and be the difference – as we make waveZ across the globe.
Main Purpose of the Role:
The MIS technician supports the desktop computing environment for ZIM offices in the Americas. This position is an integral part of the service desk function responding to tier 1 and tier 2 technical incidents and requests submitted by the end users in those locations. This involves hardware and software support, network printers, and the associated management tools to remotely support that environment. Assists end users in the replacement and troubleshooting of internal systems.
Main Tasks:
Requirements:
Requirements:
With ZIM, you’ll hear the difference, feel the difference, and be the difference – as we make waveZ across the globe.
Main Purpose of the Role:
The MIS technician supports the desktop computing environment for ZIM offices in the Americas. This position is an integral part of the service desk function responding to tier 1 and tier 2 technical incidents and requests submitted by the end users in those locations. This involves hardware and software support, network printers, and the associated management tools to remotely support that environment. Assists end users in the replacement and troubleshooting of internal systems.
Main Tasks:
- Reacts to and responds to requests and incidents submitted to the Help Desk queue in Remedy.
- Images PCs with corporate image and deploys to end user. Responsible for maintaining adequate quantities of machines that can be readily deployed.
- Troubleshoots hardware and software problems, printing issues, escalates issues to technology peers or manager if unable to resolve
- Proactively communicates with end users regarding ticket status and/or resolution.
- Apply patches and upgrades as needed or requested; upgrade and configure system software that supports ZIM infrastructure applications.
- Maintain operational configurations and perform periodic performance reporting (to support capacity planning).
- Perform hardware upgrades and/or facilitate warranty replacements as required.
- Assist project teams during Initiation, Planning, and Implementation phases of our standard Project Management Methodology. Activities include requirements gathering; research, design & development; benefit and risk analysis; technical strategy; and support of operations staff during testing and implementation.
- Evaluate, create, and maintain appropriate reference material to ensure operational configurations, procedures and diagrams are accurately documented.
- Share, communicate, and train coworkers on procedures to ensure understanding within the department.
Requirements:
Requirements:
- Associates Degree (A.A.) from a two-year college or university
- At least 2-4 years’ experience
- Focused and Timely delivery and effective coordination with peer authorization team in HQ
- Able to generate solutions to problems (analytical and logical reasoning skills)
- Technician related Knowledge for PC imaging / Network / Systems support
- Good communication and interpersonal skills, Flexible, Service oriented and Available
- Can work in high efficiency, good coordination, quick problem solving ability.
- Self-motivated; teamwork skills and can work under pressure.
- Appropriate technical certifications (Microsoft, CompTiA A ) are recommended.
