What are the responsibilities and job description for the Daytime Host position at Zim's Cafe?
Position Summary:
To provide a warm and attentive greeting and welcome to all who enter the front door. To thank bid farewell to each guest as they leave and to expeditiously and courteously seat guests in the dining room, and help set the stage for a wonderful experience.
Duties and Responsibilities:
- Greet all guests entering the restaurant and thank all guests leaving the restaurant
- Understand, operate and manage the reservation system- currently Open Table
- Ensure reservations are prioritized and seated in a timely manner
- Strive to accommodate walk-in guests whenever possible
- Clearly and politely communicate with guests when delays and/or waits occur
- Maintain an organized floor by quickly and efficiently seating guests according to company standards
- Maintain professional and warm guest communications - inside the restaurant or via phone/email
- Recognize key people, alert management and kitchen of their presence.
- Communicate any special needs/ wants with management and kitchen,
- Communicate respectfully and clearly with service team and management
- Support team members in the completion of their duties to ensure satisfaction of all guests before, during, and after service
- Engage management for any guest issue or complaint
- Maintain cleanliness and organization at the host stand and front door area
- Additional service and/or operational tasks as determined by manager
- Assist teammates to anticipate all other FOH needs including bussing, running food, server assistant tasks
Requirements
- Friendly and professional personality
- Ability to work on your feet for up to six hours
- Knowledge of Opentable- complete Opentable Orientation
- Food Service Handlers card
- Must have some availability for lunch shifts during the week
Holly Hill & Co is a family of restaurants owned by award winning Chef and Restaurateur, Ouita Michel. From fine dining at our historic Holly Hill Inn, to Kentucky po' boy sandwiches at Windy Corner Market; from our famous beer battered fish and hand cut fries at Smithtown Seafood, to our downtown diner, Zim's Cafe, we offer flavors and experiences for everyone. Whether you're interested in baking fresh breads daily, pouring wine from an award winning list, or catering weddings in the heart of horse country, if it's hospitality you're looking for you've come to the right place. Welcome!
