What are the responsibilities and job description for the Customer Service Coordinator - Export Contact Center position at ZIM?
Description
At ZIM, we're creating a buZZ in global shipping innovation, and looking for dedicated professionals to help us reach new horizons. Join a dynamic, inclusive team who will challenge you to grow, and support you every step of the way.
With ZIM, you'll hear the difference, feel the difference, and be the difference - as we make waveZ across the globe.
Main Purpose of the Role :
The Export Contact Center Representative is responsible for managing customer-facing communication through the call center phone system, email, and SmartCS. This communication includes creation and maintenance of bookings as well as export documentation enquiries.
Main Tasks :
- Answers incoming customer calls and emails and acts as a concierge to guide the customer through its experience with ZIM.
- Creates and modifies export bookings based on customer needs and availability as determined through consultation with the booking tool.
- Coordinates solutions to documentation issues for customers.
- Requires fielding a large volume of incoming calls from ZIM's client base while maintaining a professional and courteous demeanor
- Makes necessary outgoing calls when required to follow up on outstanding issues.
- Performs various miscellaneous customer requests.
- Assists with special projects aimed at improving efficiency and customer outcomes.
- Takes an active role in his / her own development by integrating coaching / feedback on performance into daily routines
- Any other duties as assigned.
ZIMUSA #BeTheDifference #ZIMcareers
Requirements
